Beat me out of a 25$ magazine

[tulsadave2003]

Long story short, I bought a Walther p22, and an extra magazine from them on a saturday, shot 400 rds of cci mini mag and cleaned in between 100rds, the slide started getting very shiny, and "chunks" were coming out of the inside of the slide. After 4 DAYS I took the gun back. After talking with them and my credit card company they agreed to refund the amount of the gun, becuase the gunsmith stated that the disconnector was not following the grooves in the slide, and sticking and cuasing the chunks to come out of the slide.


I wanted to do the right thing, so I told them they did not have to refund the magazine price becuase there was nothing wrong with the magazine, I called to pick up the magazine, and they stated it was sent back with the gun, and they did not have it in their possession.

[Newbie]

Who beat you out of the money though? I don't see a name mentioned. Maybe I'm not looking through my good eye...:punch:

EDIT: Duh, Sportsworld forum...
Forgive me I'm green.

[BryanDP]

Good for them refunding your money. If they followed suit with the polices of most gun stores you'd be waiting for it to be repaired by the manufacturer.

From the title of this thread it sounds like you're still upset with them, though. Have they indicated that there is no chance you will ever get the magazine back and/or refused to give you a refund on it as well?

Bryan

[olyeller]

looks like you should have held onto your magazine.
How is this their fault?

[tulsadave2003]

i guess i left that part out, i called them and told them my extra magazine was with the gun before they had shipped the gun back.

i'm dissapointed, but not really upset, I always liked going in there.

their receipt clearly states "no cash refund on guns/ammo after 5 days"

I didnt want a refund. I wanted a new gun. they need to change their wording on their receipt.

[BryanDP]

I am confused. Was this a complaint or a praise? It sort of sounded like both.

Bryan

[oldnslow1]

The burden to provide good customer service is always the responsibility of the vendor NOT the consumer. A defective gun should be replaced with a new one or a complete refund given within a reasonable period of time. (30 days.) The issue with the magazine results because of greed on the part of the vendor. If extra magazines are sold at this store, they should have provided a replacement or a refund. You have to consider the opportunity cost as well. What did the vendor lose? some time and a potential customer for life, along with a poor review of their customer service for all here to see. It's so ironic how a business will spend so much $$$ on promotions...Camo Cafe? and then blow it all plus + by doing something this stupid. its sad......

[BryanDP]

Vendors have a responsibility to provide good customer service, but customers have the responsibility to be good customers. Customer service is a two way street. I'm not saying this guy was a bad customer or the vendor was bad. It just sounds like confusion to me.

I still don't understand exactly what they did. It sounds like he left the spare mag in with the gun when he took it in to have them check it out. Before he could get back in to get the spare mag for which he did not request a refund they inadvertently shipped it back to the manufacturer with the gun. Have they said that he would never get his magazine back? Did he ask for a refund and they refused? Why did he include his "extra" magazine in with the gun when he returned it?

Obviously if they have his magazine it should be replaced or refunded. I'm just curious if they've been given both of these options and refused. If so, he can take it up with his credit card company. If not, he should politely offer these two options.

Giving a refund on a gun at all seems very accomodating to me and above and beyond what most gun shops would do. I've always understood that all warranties for guns are through the dealer.

Bryan

[chuckels59h]

I just bought another pistol from them and they were very nice throughout.

[Buzzdraw]

Extraneous parts are a problem for both the dealer and the manufacturer, in cases like this. I've been both the consumer and manufacturer, so I can see the frustrations on both ends.


Customer Letter
Always include a letter with any return to the maker. The letter should include your name, address, multiple contact means, gun model & serial number. Also include specific details of the problem/reason for return.

Never Include
Customer added parts, special grips, non-factory cases or gun rugs; basically nothing not included in a stock gun.

Consider
If the grips on the gun are factory, but also extra nice, consider taking them off. If the magazine is a common one, consider not including yours; be sure to note in your letter.

Document Contents
Anytime you leave a firearm for repair, document what you have left with them and have them acknowledge with a receipt. Never leave the "extra stuff" unless it is specifically germane to the work to be done. If the retailer/maker is smart, they'll tell you not to give/send them the "extra" stuff as it's a real pain to keep track of in a repair environment.

It's a problem for both the dealer and a manufacturer to keep track of your non-stock parts; don't send them.

In this particular customer case, it appears that the slide had a materials quality issue, probably bad heat treat or something of that sort.