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The Water Cooler
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Cox Wifi
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<blockquote data-quote="foghorn918" data-source="post: 3968942" data-attributes="member: 11059"><p>I called cox to cancel land line and basic tv, just wanted to keep the preferred 250 mbs plan for internet. Then had to go to store to turn in old equipment and had them look up my account to verify what I had, and was told they moved me up to a higher Internet plan at a higher cost. I told them I didn't ask for it and did not authorize it, that employee on the phone did that on his own. I ended up purchasing my own cable modem at best buy, keeping my router and all my settings and now pay $49.99 a month for internet only and don't pay rent on any of their equipment.</p><p></p><p>Those cox phone customer service folks are sneaky.</p></blockquote><p></p>
[QUOTE="foghorn918, post: 3968942, member: 11059"] I called cox to cancel land line and basic tv, just wanted to keep the preferred 250 mbs plan for internet. Then had to go to store to turn in old equipment and had them look up my account to verify what I had, and was told they moved me up to a higher Internet plan at a higher cost. I told them I didn't ask for it and did not authorize it, that employee on the phone did that on his own. I ended up purchasing my own cable modem at best buy, keeping my router and all my settings and now pay $49.99 a month for internet only and don't pay rent on any of their equipment. Those cox phone customer service folks are sneaky. [/QUOTE]
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