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The Water Cooler
General Discussion
I Was Reminded Today Of Why I Like Self-Checkout
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<blockquote data-quote="Glock &#039;em down" data-source="post: 4192329" data-attributes="member: 684"><p>If my folks were still alive (bless their souls) they would chit down both legs at "customer service" nowadays.</p><p></p><p>In the 70s, when I was a kid in Claremore, we owned a little mom & pop store. Not a huge place, but we sold the usual stuff...pop, beer, chips, cigs, candy, a small amount of groceries and we had a cold cut, meat and cheese deli.</p><p></p><p>At 5 years of age, I was standing on a milk crate, greeting our customers (usually by name, if I could remember it) </p><p> running an old timey cash register (non electric) making change, <strong>counting their change back to them</strong> instead of shoving a wad of cash and coin at them, saying "$8.37 is your change" and conversing in small chit/chat about anything and everything.</p><p></p><p>Like I said, if I knew their names, I would address them by it, but it was always Mrs. this or Mr. that, <strong><em>NEVER</em></strong> by their first name unless he or she requested I do so. And everytime they left the establishment, they always heard, "thank you - come again!" no matter how hateful or cranky they were.</p><p></p><p>My folks had two rules in their store...</p><p></p><p>Rule #1: The customer is <u>ALWAYS</u> right.</p><p>Rule #2: Refer back to Rule #1.</p></blockquote><p></p>
[QUOTE="Glock 'em down, post: 4192329, member: 684"] If my folks were still alive (bless their souls) they would chit down both legs at "customer service" nowadays. In the 70s, when I was a kid in Claremore, we owned a little mom & pop store. Not a huge place, but we sold the usual stuff...pop, beer, chips, cigs, candy, a small amount of groceries and we had a cold cut, meat and cheese deli. At 5 years of age, I was standing on a milk crate, greeting our customers (usually by name, if I could remember it) running an old timey cash register (non electric) making change, [b]counting their change back to them[/b] instead of shoving a wad of cash and coin at them, saying "$8.37 is your change" and conversing in small chit/chat about anything and everything. Like I said, if I knew their names, I would address them by it, but it was always Mrs. this or Mr. that, [b][i]NEVER[/i][/b][i][/i] by their first name unless he or she requested I do so. And everytime they left the establishment, they always heard, "thank you - come again!" no matter how hateful or cranky they were. My folks had two rules in their store... Rule #1: The customer is [u]ALWAYS[/u] right. Rule #2: Refer back to Rule #1. [/QUOTE]
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I Was Reminded Today Of Why I Like Self-Checkout
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