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The Water Cooler
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Service call fees are crazy rant!
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<blockquote data-quote="OKRuss" data-source="post: 3957851" data-attributes="member: 41777"><p>Just a rant here to let off a little steam. We bought a water softener from Culligan's in Chickasha a little over 5 years ago when bought our home. Tech guy was great. Price was reasonable. Fast forward to last December and I noticed we're going through salt like crazy. Called for a tech to come out. They said it'd be 2 weeks or so...busy. Just a couple days later I get a call from a tech who says something along the lines "I know we're not scheduled but I finished a job about 5 mins away and wondering if I could come by now just to take a quick look.". I work from home so said sure - would save you from making another trip from Chickasha to Tuttle. He stopped by, noticed our settings had defaulted back to factory, made a quick change to our default settings and done. No tools. Took maybe 5 mins at our home. Great guy and mentioned again was in the area for another call. He says up to office if billed anything.</p><p></p><p>Well, I just got a bill for $100 for a service call. I called them asking about it and got a very rude lady on the phone who stated just as soon as I mentioned it that "EVERYONE PAYS THE $100 SERVICE CALL FEE". I stayed calm and tried to explain I saved them from having to make another trip but she just blasted me this is how it is and has been for over 10 years. Told her I hadn't had to have anyone out yet so didn't realize. Didn't matter. Her panties were in a wad long before I called! Must be the Monday blues for some. I even told her I wasn't disputing that I needed service and had an appt in a couple of weeks just felt $100 was steep since tech was just around the block. She then informed me that plumbers charge $120 for a service fee so there's was below going rates. Wow. Honestly had no reply so hung up. Going to have to get my wife to call them back for payment info as there's no way I could do it. Going to put on a credit card vs check so they'll have to at least pay the cc charge to the business! That'll learn 'em!!</p><p></p><p>I'll just use the Culligan's from OKC going forward as they will service Tuttle also. Rant over!!</p></blockquote><p></p>
[QUOTE="OKRuss, post: 3957851, member: 41777"] Just a rant here to let off a little steam. We bought a water softener from Culligan's in Chickasha a little over 5 years ago when bought our home. Tech guy was great. Price was reasonable. Fast forward to last December and I noticed we're going through salt like crazy. Called for a tech to come out. They said it'd be 2 weeks or so...busy. Just a couple days later I get a call from a tech who says something along the lines "I know we're not scheduled but I finished a job about 5 mins away and wondering if I could come by now just to take a quick look.". I work from home so said sure - would save you from making another trip from Chickasha to Tuttle. He stopped by, noticed our settings had defaulted back to factory, made a quick change to our default settings and done. No tools. Took maybe 5 mins at our home. Great guy and mentioned again was in the area for another call. He says up to office if billed anything. Well, I just got a bill for $100 for a service call. I called them asking about it and got a very rude lady on the phone who stated just as soon as I mentioned it that "EVERYONE PAYS THE $100 SERVICE CALL FEE". I stayed calm and tried to explain I saved them from having to make another trip but she just blasted me this is how it is and has been for over 10 years. Told her I hadn't had to have anyone out yet so didn't realize. Didn't matter. Her panties were in a wad long before I called! Must be the Monday blues for some. I even told her I wasn't disputing that I needed service and had an appt in a couple of weeks just felt $100 was steep since tech was just around the block. She then informed me that plumbers charge $120 for a service fee so there's was below going rates. Wow. Honestly had no reply so hung up. Going to have to get my wife to call them back for payment info as there's no way I could do it. Going to put on a credit card vs check so they'll have to at least pay the cc charge to the business! That'll learn 'em!! I'll just use the Culligan's from OKC going forward as they will service Tuttle also. Rant over!! [/QUOTE]
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