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So I Did a Car Thing
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<blockquote data-quote="Forgalspop" data-source="post: 4171491" data-attributes="member: 46636"><p>A year or so ago I purchased I purchased Wagner Thermoquiet brake pads for my wife's Subaru Outback from Rock Auto. I have used Thermoquiet brake pads on vehicles for years and had great luck with them. These, purchased from Rock Auto were terrible. They produced enormous amounts of brake dust in just a day or two. </p><p></p><p>I switched them out to Bendix brake pads and the brake dust issue disappeared. </p><p></p><p>I don't know if Wagner sells Rock Auto an inferior product to meet price points, or if Wagner has cheapened the Thermoquiet product line. I will not be using Thermoquiet brake pads in the future!</p><p></p><p>Rock Auto has increased their shipping rates in a big way, but usually still cheaper than Auto Zone, etc. </p><p></p><p>Rock Auto, does not like returns and does not refund shipping cost.</p><p></p><p>Statement on Rock Auto website:</p><p></p><p> </p><p>..<strong>the part I received looks like it was made by a different brand or company!</strong></p><table style='width: 100%'><tr><td><strong>Sometimes manufacturers buy parts from other manufacturers and re-sell them as their own. In doing so, they declare the quality of the part worthy of their name and stand behind the product with their warranty. Finding a Brand Y part in a Brand X box can be a nice surprise when Y is the vehicle manufacturer (OEM) or another respected brand. It can be frustrating when Y, sold under its own brand, costs less than X.<br /> <br /> We have no control over manufacturer supply chains. When we buy a part from Brand X, we pay X's price for it, and your price is based on our cost.</strong></td></tr></table></blockquote><p></p>
[QUOTE="Forgalspop, post: 4171491, member: 46636"] A year or so ago I purchased I purchased Wagner Thermoquiet brake pads for my wife's Subaru Outback from Rock Auto. I have used Thermoquiet brake pads on vehicles for years and had great luck with them. These, purchased from Rock Auto were terrible. They produced enormous amounts of brake dust in just a day or two. I switched them out to Bendix brake pads and the brake dust issue disappeared. I don't know if Wagner sells Rock Auto an inferior product to meet price points, or if Wagner has cheapened the Thermoquiet product line. I will not be using Thermoquiet brake pads in the future! Rock Auto has increased their shipping rates in a big way, but usually still cheaper than Auto Zone, etc. Rock Auto, does not like returns and does not refund shipping cost. Statement on Rock Auto website: ..[B]the part I received looks like it was made by a different brand or company![/B] [TABLE] [TR] [TD][B]Sometimes manufacturers buy parts from other manufacturers and re-sell them as their own. In doing so, they declare the quality of the part worthy of their name and stand behind the product with their warranty. Finding a Brand Y part in a Brand X box can be a nice surprise when Y is the vehicle manufacturer (OEM) or another respected brand. It can be frustrating when Y, sold under its own brand, costs less than X. We have no control over manufacturer supply chains. When we buy a part from Brand X, we pay X's price for it, and your price is based on our cost.[/B][/TD] [/TR] [/TABLE] [/QUOTE]
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