Talked to a Verizon rep and supervisor last week. They were in Guatemala! And very rude.I would ditch ATT as quick as you could. I have had them for almost 10 years and hate them. They have the absolute worst customer service on the planet. And they don’t give a crap about the customer. As long as they have your money that’s all that matters. They don’t care about upgrading their tower or anything. I am switching to Verizon as soon as I can. I have a mobile hotspot with them and it always works great and their customer service blows att away. And there reps are in America unlike ATT.