S&W 340PD Back to The Factory - Again!

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druryj

In Remembrance / Dec 27 2021
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Initially, I had a problem with what looked like small scratches on the muzzle end of the cylinder face, I suspected erosion...so I called S&W and talked to them, and then sent it back and they replaced the cylinder, all on their dime. Now, on dry firing it, the cylinder has started to fail to turn intermittently. I had the same problem with a 442 many years ago, intermittent failure of the cylinder to turn even though the trigger pulled all the way through. It's on them, so rather than try to mess it with it myself, I sent it back for a second time now. Wondering what the deal is and how long it will take to get it back...again. I had hoped to have it for the ENS at Big Boys on June 29th, but I doubt it will get fixed and returned by then.

Darn the luck! I love this little gun, but a revolver that won't reliably turn when you pull the trigger is a single-shot gun!

Frustrating... :censored:
 

druryj

In Remembrance / Dec 27 2021
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My guess is they replaced the cylinder, but in doing so, it's either not installed right, or something is amiss or not fitted properly inside. I do not fiddle with revolver innards. They may seem simple but not if you've never taken one apart. S&W will make it right...I have to stay positive and realize it's a mechanical thing and mechanical things break on occasion. Either that or I got a lemon gun. Or a lazy guy at S&W who replaced the cylinder...

Reminds me of a problem I had with a PPK years ago; the safety drum broke! Big old chunk of round metal, just snapped in half while firing. I sent it in, and they replaced it, but in doing so, they didn't fit the hammer release, which I understand, had 7 different variants that must be matched and/or fitted to the safety drum/hammer assembly somehow or the gun won't function properly. Stuff in guns is often measured in itsy bitsy increments, all of which have to work together. There are drop-in parts and then there are not-so-drop -in parts. Plus, being a Marine, I am much better at destroying stuff than fixing it.
 
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LBnM

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I used to be a Smith fan and have owned many good ones years ago. The only one I have now is a 442 no lock that my wife likes to shoot. They lost me a long time ago.
 

Pstmstr

AKA Michael Cox. Back by popular demand.
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It's just sad. S&W used to be one to trust. Hope they haven't gone the way of Remington.

I doubt it. When you can buy a used gun, send it back to them, and they repair it for free they are still a lot better than many other companies.


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Shadowrider

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Or a lazy guy at S&W who replaced the cylinder...
Well maybe not so much lazy, just poorly trained and over worked maybe. Sadly S&W doesn't really have gunsmiths anymore and they are getting pretty close to not even servicing the older guns with the firing pin on the hammer (where it belongs) due to not having parts. They are now parts assemblers. :( The parts are made these days to closer tolerances alleviating the need for fitting. But it still boggles the mind at how many reports of burrs, chips, grinding dust from when they actually do grind some burrs away we hear of. I think they are pushed to rush them out so they don't get ANY attention to detail. Hit up some other forums and it gives you the impression that about every revolver barrel that get torqued into place has to go back because the front sight is canted. In days of old that was a key hand fitted item. Now they just screw them in, torque them and send them on their way. My 642 was like that. I had a friend fix it. He had to take about .002" off the front of the frame to get the thing to shoot POA. I'm sure S&W would have made it right, but honestly I don't trust them. They had their chance to get it right. Sadly it you want a rock solid revolver that you can trust without reservation right out of the box, you have to pony up for a Korth or find a Manurhin. Ruger is a little better than S&W these days but not by a lot.

Are they owned by Remington now?
Reality is probably not too far off of this...
 

druryj

In Remembrance / Dec 27 2021
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I doubt it. When you can buy a used gun, send it back to them, and they repair it for free they are still a lot better than many other companies.


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Exactly. I shouldn't complain, after all, they did replace that cylinder at no charge to me, this gun may have had an issue waiting to happen when I got it. So, if they fix it, and don't charge me, great; and if they fix it, and they do charge me, well, that's really gonna be okay too. I just want my gun back and working.
 

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