We use Direct TV for our country home and XM radio in our vehicles.
Wife calls them at subscription renewal time threatening to leave them if they don’t make it right. By the time she is done with at least two levels of phone operators with no authority, they are left in a fetal position within their cubicles, mumbling something about help me....help me, and a supervisor gets on the line.
We always get introductory deals when she is done.
One called her bluff when she said to cancel if they didn’t meet her price. So we canceled. Another person called us back two days later and asked what could they do to earn our business.
He was also left in a fetal position but agreed to the cheapest introduction rate once more.
This girl loves the art of the deal!
Wife calls them at subscription renewal time threatening to leave them if they don’t make it right. By the time she is done with at least two levels of phone operators with no authority, they are left in a fetal position within their cubicles, mumbling something about help me....help me, and a supervisor gets on the line.
We always get introductory deals when she is done.
One called her bluff when she said to cancel if they didn’t meet her price. So we canceled. Another person called us back two days later and asked what could they do to earn our business.
He was also left in a fetal position but agreed to the cheapest introduction rate once more.
This girl loves the art of the deal!
