Cheap 17HMR

Glock 40 · Mar 27, 2020

So they weren't as giving for me. I had ordered 4 boxes. I was able to get a $25 gift card but not a full refund. They seem to be onto something was up as she put me on hold came back a minute later saying they knew about the issue and were working to change it. Tried to just tell me sorry have a nice day once I said I would call CC and see what they could do she changed her tune a bit. So brings overall price down to $8.75 a box for me. Tossed it in the safe and move on.

Aries · Mar 27, 2020

They haven't done anything for me yet.
Opened online chat, they just said they ran out of the 200 round boxes. Gave me a number to call and ask for a supervisor (1-800-227-7776)
Talked to a supervisor. He just said he would check into it, might not be able to get me an answer today.

Might be an FTC complaint...

Aries · Apr 6, 2020

Here is my outcome. The short answer is Bass Pro refunded the full price of my order, and said to keep the ammo. If you just want the final outcome, you don't need to read the rest. But if you also ordered and feel like you got stuck, this may help you out.

Timeline (I hope this doesn't get too long)
I ordered four boxes probably within minutes of the original post.

By post #3 (saying it looked like 50 round boxes) I had already ordered. I immediately opened a chat at basspro.com to see if I could confirm the amount or cancel. Waited about 30 minutes, but when I got to number 1 in the queu, instead of connecting I got a message basically saying "We don't have an agent available. You can try again later, or send an email." I sent an email saying that if they were 50 round boxes, I wanted to cancel the order.

I received the order 3/27 and sure enough it was four 50 round boxes. I opened another chat on basspro.com and explained. I mentioned that some here had said they were issued refunds, others got gift cards. The agent said they were not authorized to make those offers, but gave me a phone number and said I could ask to speak to a supervisor.

I called the number and spoke with a supervisor, he said he would check into it and get back to me.

By 4/3 (last Friday), I had no response from him or the email, so filed a complaint with the Better Business Bureau. By Sunday, the BBB said they had reviewed the complaint and forwarded to Bass Pro. This morning I received an update that Bass Pro had responded to the BBB saying, "We will contact the customer."

Later this morning I received an response to the email I had sent on 3/25 apologizing for the error and advising they were issuing a full refund, but I could keep the ammo. I am not certain if this was due to the BBB complaint, or they coincidentally replied to the original email today, but I suspect that since my complaint mentioned the email, they tracked it down and responded to it.

In any case, I consider the matter satisfactorily resolved, and do not intend to file any complaints for false advertising, etc. I think Bass Pro just made a mistake, but did not maliciously intend to mislead so I won't perma-ban them from my shopping list. I will probably be reluctant to order from their website in the future though....

If you got caught in this and did not receive a satisfactory solution from Bass Pro, my complaint went to the BBB in St Louis.
Their contact info is [email protected] or (314)-645-3300 or go to www.bbb.org and follow the prompts. You will get to a point you can search for Bass Pro and select the store where your complaint originated, the address listed as 2500 E. Kearney in Springfield, MO is the headquarters and the store I selected.

Cheap 17HMR

Glock 40

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Aries

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Aries

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Cheap 17HMR

Glock 40

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Aries

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