I have had a great experience with Hornady.
A few years ago I had bought a case prep center, last month while trimming some brass it bound up and caused the plastics gears to bend and causing the cutter to skip and not cut squarely.
So I called and asked how to ship it and explained that it was out of warranty.
Well they sent me a shipping label, and after I shiped it to them, they replaced every bushing, gear, and put on a new cutter and included new trays and shipped it back.
I could have bought other brands of presses and equipment, but I am so glad I chose Hornady!
Great customer service, and great equipment.
A few years ago I had bought a case prep center, last month while trimming some brass it bound up and caused the plastics gears to bend and causing the cutter to skip and not cut squarely.
So I called and asked how to ship it and explained that it was out of warranty.
Well they sent me a shipping label, and after I shiped it to them, they replaced every bushing, gear, and put on a new cutter and included new trays and shipped it back.
I could have bought other brands of presses and equipment, but I am so glad I chose Hornady!
Great customer service, and great equipment.