A Rant About Ford Motor Company

trekrok

Sharpshooter
Special Hen Supporter
Joined
Mar 6, 2009
Messages
1,414
Reaction score
1,681
Location
Yukon, OK
After leaving Wilmes Ford a scathing Google review I received a reply today from the owner asking me to contact the service manager in order to give them a chance to rectify the situation. Guess I'll call tomorrow and see what they have to say.

Ford Customer Relations was supposed to contact me today and never did.
That would almost make me angrier yet. Blow you off until you make public waves, THEN make some effort to help. Nice service.
 

AKguy1985

Sharpshooter
Special Hen Supporter
Joined
Aug 25, 2006
Messages
23,292
Reaction score
2,405
Location
Rogers County
We bought a brand spanking new 2021 Ford Explorer the 28th of June. The 29th of June it started popping codes for the driver side airbags. They couldn't get me in till the 9th of July. They diagnosed it to a defective wiring harness assembly and informed me it was "not safe to drive". It sat in the dealership waiting for a wiring harness assembly till the 2nd of August. To say I was not pleased would be an understatement.
The lack of communication and the "tuff ****" attitude I got from the service department has really soured me on the dealership.
Jack Kissee ford??
 

jakeman

Sharpshooter
Special Hen
Joined
Jan 31, 2010
Messages
2,160
Reaction score
1,639
Location
Blanchard, America
After leaving Wilmes Ford a scathing Google review I received a reply today from the owner asking me to contact the service manager in order to give them a chance to rectify the situation. Guess I'll call tomorrow and see what they have to say.

Ford Customer Relations was supposed to contact me today and never did.


I went and read your review, and a few others. Unless their offer was to haul my truck to a different dealer for service, I stand on my original position. I'd find an independent guy to work on it if it was mine. Those chuckleheads would never touch a vehicle of mine, not even a bicycle.

If I had been the guy with the soaked truck because of an incorrectly installed windshield, I'd have driven it up someone's ass.

Good luck.
 

BobbyV

Are you serious?
Special Hen Supporter
Joined
Dec 31, 2013
Messages
3,192
Reaction score
3,380
Location
Logan County
I went and read your review, and a few others. Unless their offer was to haul my truck to a different dealer for service, I stand on my original position. I'd find an independent guy to work on it if it was mine. Those chuckleheads would never touch a vehicle of mine, not even a bicycle.

If I had been the guy with the soaked truck because of an incorrectly installed windshield, I'd have driven it up someone's ass.

Good luck.
Those reviews are all over the place . . . dang.
 

OK Corgi Rancher

Sharpshooter
Special Hen Supporter
Joined
May 14, 2020
Messages
603
Reaction score
1,523
Location
Olustee
I'm waiting for a tow truck to arrive at my home to off-load a loaner car and pick up my truck. I had to consent to having it towed to Wilmes Ford...initially. It may go elsewhere after that depending on tech availability.

I've received a follow-up phone call from Ford corporate wondering if I'd talked with the dealer yet. Apparently someone there was listening because I never told them I'd heard from the owner of Wilmes Ford. Maybe that's why the owner responded to my review? The rep from Ford said they would follow up daily with Wilmes Ford on the progress of the repair work.

I just want my truck fixed. And I lied about the mileage on it. I said it was 21000. When I moved it out of the garage it was 21001. 🤣
 

OK Corgi Rancher

Sharpshooter
Special Hen Supporter
Joined
May 14, 2020
Messages
603
Reaction score
1,523
Location
Olustee
It's not the product. It's the customer service. Your Toyota will eventually need something repaired. I don't care how reliable it is...when something breaks and you need it fixed under warranty you're going to want good service in addition to getting your vehicle fixed. My son just went thru a king-sized hassle with his Tundra. He got pissed and traded it for a Ram. Wasn't a week before the CEL came on and it was in the shop for a week.

There's a reason Ford sells more trucks than any other company and has for a long time. Of course they sometimes have issues...they're very complicated pieces of machinery and machinery needs maintenance and repairs on occasion.

This isn't a d**k measuring contest about why someone thinks Brand A is better than Brand B. It's about lousy service by companies that should provide first rate service to customers. Unfortunately, too many people just accept it because it's so prevalent and that just perpetuates the problem. I started raising hell a long time ago over poor service and I still do until I get someone to listen to me. Sometimes it just takes a while for the right person to hear me.
 

sedona

Sharpshooter
Special Hen
Joined
Mar 6, 2014
Messages
1,544
Reaction score
1,085
Location
Duncan
For what these trucks cost these days the dealer should give really great service and offer to mow my lawn once a month.People use to appreciate if you spent 70 or 80,000 dollars at their business.
 
Top Bottom