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The Water Cooler
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Amazom.Com Charging Too Much Sales Tax
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<blockquote data-quote="Dave70968" data-source="post: 3148139" data-attributes="member: 13624"><p>Amazon just charge me the city tax rate as well (I'm just outside the city). The good news is that if you call their Customer Service line at (888) 280-4331, and when the automatic router asks what you want, say "Sales Tax," it'll route you to someone who can help. In my case, the lady was very helpful and pleasant; while she didn't have the ability to change the tax rate for me, she did raise an escalation, and credited my account with the <em>entire</em> sales tax cost, not just the difference (and she was very clear that she was doing so deliberately to compensate for the inconvenience; I didn't hoodwink her or anything).</p><p></p><p>So...Amazon, anyway, is responsive. I suggest everybody affected call them on every order until this gets fixed.</p></blockquote><p></p>
[QUOTE="Dave70968, post: 3148139, member: 13624"] Amazon just charge me the city tax rate as well (I'm just outside the city). The good news is that if you call their Customer Service line at (888) 280-4331, and when the automatic router asks what you want, say "Sales Tax," it'll route you to someone who can help. In my case, the lady was very helpful and pleasant; while she didn't have the ability to change the tax rate for me, she did raise an escalation, and credited my account with the [I]entire[/I] sales tax cost, not just the difference (and she was very clear that she was doing so deliberately to compensate for the inconvenience; I didn't hoodwink her or anything). So...Amazon, anyway, is responsive. I suggest everybody affected call them on every order until this gets fixed. [/QUOTE]
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