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The Water Cooler
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Amazon.com Changes The Game
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<blockquote data-quote="Werewolf" data-source="post: 1847904" data-attributes="member: 239"><p>Many posts in this thread seem to focus on customer service.</p><p></p><p>I know I am in the minority on this but I've never really understood that. I want what I want, search for the best price and then buy it. I don't particularly care if the humans involved kiss my behind or not. All I want from a brick and mortar retailer is where's the product at so I can grab one and go pay for it. I'm not there to make friends with the staff; I'm there to buy what I want and get the hell out. If it turns out I made a bad decision and the product isn't faulty then bad on me.</p><p></p><p>Online - takes a lot of the human out of the equation. Research, due diligence and you can find just about anything that meets your personal requirements. Buy it and all without having to deal with some semi-literate snot nosed kid or overbearing a'hole, or even worse some <em>sales type</em> doin' his best to plant his lips on your behind trying to sell you something that you don't want and is probably junk anyway.</p><p></p><p>Add to that that in my experience most online retailers bend over backward to fix a problem if one truly exists. There are exceptions as always but way fewer than brick and mortar IMO.</p><p></p><p>Taking the human out of the buying process is not a bad thing.</p></blockquote><p></p>
[QUOTE="Werewolf, post: 1847904, member: 239"] Many posts in this thread seem to focus on customer service. I know I am in the minority on this but I've never really understood that. I want what I want, search for the best price and then buy it. I don't particularly care if the humans involved kiss my behind or not. All I want from a brick and mortar retailer is where's the product at so I can grab one and go pay for it. I'm not there to make friends with the staff; I'm there to buy what I want and get the hell out. If it turns out I made a bad decision and the product isn't faulty then bad on me. Online - takes a lot of the human out of the equation. Research, due diligence and you can find just about anything that meets your personal requirements. Buy it and all without having to deal with some semi-literate snot nosed kid or overbearing a'hole, or even worse some [I]sales type[/I] doin' his best to plant his lips on your behind trying to sell you something that you don't want and is probably junk anyway. Add to that that in my experience most online retailers bend over backward to fix a problem if one truly exists. There are exceptions as always but way fewer than brick and mortar IMO. Taking the human out of the buying process is not a bad thing. [/QUOTE]
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