- Jun 4, 2009
- Reaction score
- Here, but occasionally There.
Sorry to hear that. Kind of a shock to hear that Atwoods would treat customers like that. I learned my lesson about big box stores the hard way many years ago, after a few drills like yours. Finally I learned that when I need to buy power equipment that I expect to actually use hard for many years to come, I go to a power equipment dealer that both carries major brands AND that has a full service shop. For example, I've personally been well treated by the folks at Smith Farm & Garden in OKC for over 20 years. I'm still running a large Scag Turf Tiger bought new from them in 2002, which is nearing 1,000 hours. Other than upgrading its electric clutch to a heavier duty replacement, this mower has needed no major work in 20 years. It still runs great and starts every time, but I admit I do take good care of it. Professional power equipment dealers certainly aren't budget priced, but most carry top line, heavy duty commercial class equipment (as opposed to "consumer/residential" level equipment like BB stores) and they all service what they sell and are factory-backed authorized warranty shops. Of course, there are no free lunches, so there will always be some $ tacked on the purchased price to help pay for their service shop and a big inventory of spare parts. Over the years, I've learned to smile and pay it up front, because it's worth every penny.
+1 on Smith Farm and Garden in OKC.