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The Water Cooler
General Discussion
Auto A/C problem... 'tis the season, eh? lol
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<blockquote data-quote="tRidiot" data-source="post: 1595365" data-attributes="member: 9374"><p>Yeah I did some research and found radiators under $200 online...However, I was unfortunately on vacation and had to have the truck fixed in OKC while I was there and didn't want to risk driving home 2.5 hours with a radiator I could physically see leaking from a hole. Radiator cost was $250 and change. Ergo, I had to find a local shop to do the work, was stuck at a hotel with only my phone and the hotel lobby computer for internet and limited time to accomplish it all, as this was discovered at 9PM and we were SUPPOSED to be leaving by noon the next day.</p><p></p><p>As for the shop rates, I know the R&R times are determined by a book... but I also know they have leeway and don't HAVE to charge EXTRA for some things... like an hour's labor to replace the thermostat (an upsell by the mechanic) when the whole system is already torn down... like $45.00 to do a "coolant change" when they have to drain the whole thing in order to do the first job (replace the radiator), etc.</p><p></p><p>Bottom line is... they screwed me once... they got my money. It'll never happen again. I will NEVER go back to PepBoys in ANY city, <strong>EVER</strong>. So they made a dime off me... instead of the potential for a repeat customer in the future. Short-sighted business. Not a good way to run things. But hey... seems to be working for them, for now. I can think of some LARGE national chains who have lately gone out of business because they couldn't compete - Blockbuster, Circuit City, etc. Take care of your customers, people, and they will be loyal.</p></blockquote><p></p>
[QUOTE="tRidiot, post: 1595365, member: 9374"] Yeah I did some research and found radiators under $200 online...However, I was unfortunately on vacation and had to have the truck fixed in OKC while I was there and didn't want to risk driving home 2.5 hours with a radiator I could physically see leaking from a hole. Radiator cost was $250 and change. Ergo, I had to find a local shop to do the work, was stuck at a hotel with only my phone and the hotel lobby computer for internet and limited time to accomplish it all, as this was discovered at 9PM and we were SUPPOSED to be leaving by noon the next day. As for the shop rates, I know the R&R times are determined by a book... but I also know they have leeway and don't HAVE to charge EXTRA for some things... like an hour's labor to replace the thermostat (an upsell by the mechanic) when the whole system is already torn down... like $45.00 to do a "coolant change" when they have to drain the whole thing in order to do the first job (replace the radiator), etc. Bottom line is... they screwed me once... they got my money. It'll never happen again. I will NEVER go back to PepBoys in ANY city, [B]EVER[/B]. So they made a dime off me... instead of the potential for a repeat customer in the future. Short-sighted business. Not a good way to run things. But hey... seems to be working for them, for now. I can think of some LARGE national chains who have lately gone out of business because they couldn't compete - Blockbuster, Circuit City, etc. Take care of your customers, people, and they will be loyal. [/QUOTE]
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