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The Water Cooler
General Discussion
Bad customer services - What should I do?
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<blockquote data-quote="Lurkerinthewoods" data-source="post: 2293074" data-attributes="member: 15231"><p>My comments are based solely on the fact that the buyer stated in the comment section that he wanted to pick-up locally. If that is truly the case, the seller didn't do his part.</p><p></p><p>I work for a company that eats A LOT of product for the sake of keeping our customers happy. Does it suck? Yep. Is it a necessary evil in the business world? Yep. Is the seller obligated to do anything to remedy the situation? Nope</p><p></p><p>I guess it all depends on how much you care about your customers. I personally would have eaten the cost a and set aside another order for pick-up if my employees didn't catch the comments section of the order form.</p></blockquote><p></p>
[QUOTE="Lurkerinthewoods, post: 2293074, member: 15231"] My comments are based solely on the fact that the buyer stated in the comment section that he wanted to pick-up locally. If that is truly the case, the seller didn't do his part. I work for a company that eats A LOT of product for the sake of keeping our customers happy. Does it suck? Yep. Is it a necessary evil in the business world? Yep. Is the seller obligated to do anything to remedy the situation? Nope I guess it all depends on how much you care about your customers. I personally would have eaten the cost a and set aside another order for pick-up if my employees didn't catch the comments section of the order form. [/QUOTE]
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Bad customer services - What should I do?
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