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The Water Cooler
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Benchmade rant
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<blockquote data-quote="Decoligny" data-source="post: 2899513" data-attributes="member: 41077"><p>Looking at what the warrantee says, they will fix anything that is caused by manufacturer defect. There is nothing in the warrantee that says they have to keep making parts so that you can keep getting your knife repaired by them, even if you are paying for the repairs.</p><p></p><p>If you bought a new car, and they stop making that model, and after a certain timeframe you can't get parts anymore, would that be the fault of the manufacturer? Not.</p><p></p><p>I think they went above and beyond what would be considered good customer service.</p></blockquote><p></p>
[QUOTE="Decoligny, post: 2899513, member: 41077"] Looking at what the warrantee says, they will fix anything that is caused by manufacturer defect. There is nothing in the warrantee that says they have to keep making parts so that you can keep getting your knife repaired by them, even if you are paying for the repairs. If you bought a new car, and they stop making that model, and after a certain timeframe you can't get parts anymore, would that be the fault of the manufacturer? Not. I think they went above and beyond what would be considered good customer service. [/QUOTE]
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