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The Range
Firearms Chat
Beretta mags and terrible customer service
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<blockquote data-quote="xseler" data-source="post: 3462139" data-attributes="member: 43753"><p>This is just from the perspective of a life-long retail person --- what else could a 'customer service' person do over the phone than to tell you to return them? They certainly couldn't try to talk a customer through a 'tweaking of the magazine' for fears of a liability issue.</p><p></p><p>Well, how about sending the customer new "free" magazines.......word gets out that the company will send you more free stuff if you just complain. I'm sure that's not what you were gonna do, but there's tons of folks that would. The company needs the bad product back so they can see if this was just an anomaly, or it's a systemic issue that requires more attention.</p></blockquote><p></p>
[QUOTE="xseler, post: 3462139, member: 43753"] This is just from the perspective of a life-long retail person --- what else could a 'customer service' person do over the phone than to tell you to return them? They certainly couldn't try to talk a customer through a 'tweaking of the magazine' for fears of a liability issue. Well, how about sending the customer new "free" magazines.......word gets out that the company will send you more free stuff if you just complain. I'm sure that's not what you were gonna do, but there's tons of folks that would. The company needs the bad product back so they can see if this was just an anomaly, or it's a systemic issue that requires more attention. [/QUOTE]
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