Craftsman Lifetime Warranty

[Bahick71]

I think the craftsman warranty is now a mail in venture, you send it in, and they send you another one.
The snap on may have been old enough that it was not lifetime. Way back in the day, only a few things
were actually lifetime. I have not bought craftsman since early 2000. That is when they switched from
KD allen making there hand tools to cheap china crap. I think Tekton stuff is pretty good, I have
bought some for home use. Harbor freight has some decent stuff as well.

 

[Boehlertaught]

I think your idea of a repair kit is a good one. Why? Years ago sears would just trade out broken stuff without questions so I took my old rachet in and got a new one. It was junk. I went back to the store and got my oldmrachet back. I still have it and it is OK even though I never rebuilt it. So try the kit or make your own.

 

[Buzzdraw]

According to the Official Craftsman Site, most of their manual hand tools (new & Sears-era) carry a full lifetime warranty. No proof of purchase required. Site says to return to a stocking Craftsman partner store or provides an 800 number method.

 

[Snattlerake]

The problem I had is the tool was discontinued and the tool replacing it was a different model number which was not covered.

 

[Buzzdraw]

The problem I had is the tool was discontinued and the tool replacing it was a different model number which was not covered.

Looks like you are going to have to contact the (888) 331-4569 number.

 

[n423]

I used to take Craftsman tools back to the Sears store for replacement but that was 20 yrs ago. Even took one of their pocket knives back for replacement.

 

[Profreedomokie]

I took a cracked Craftsman socket to Lowes and they gave me some BS excuse on why they wouldn't replace it. I used to think Craftsman tool for the money was a good buy but, not anymore.

 

[SoonerP226]

Sounds like I should just buy the repair kit . . . hopefully it's not made in China now.

That's what I'd try. I have my dad's Craftsman tools that he bought in the late '60s and early '70s, some that I bought in the mid '90s, and some that I bought within the last 10 years. The later stuff is better than the Chinesium stuff at Harbor Freight (I bought a cheap set of flare nut wrenches from HF that should've had "-ish" stamped after each size), but there's a noticeable drop in quality from the older Craftsman tools.

 

[Shadowrider]

Last time for me was in the early 2000's. Took a defective brand new ratchet back to the Sears store and the lady wanted to give me a reman. The reman was actually reman'd but it looked like hell before hand. Like someone took a grinder to it. Just had all new guts in it. Nope. I told her I bought new not reman. She didn't complain but tried to pass it off initially. I grabbed another off the shelf and she processed that one.

 

[BobbyV]

According to the Official Craftsman Site, most of their manual hand tools (new & Sears-era) carry a full lifetime warranty. No proof of purchase required. Site says to return to a stocking Craftsman partner store or provides an 800 number method.

I opened a support ticket with them on their site to see what they'll say about this . . .