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The Water Cooler
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David Stanley Chevrolet in Norman: Frustrated/upset after a visit there today
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<blockquote data-quote="Perplexed" data-source="post: 2233466" data-attributes="member: 7157"><p>I once got a P/U from Nelson Nissan in BA; as it was coming from another dealership, they told me they'd have to charge me a transportation fee based on so many dollars per mile. I asked where it was coming from, but they wouldn't tell me - I guess because they didn't want me to go to that dealer and buy straight from them. I calculated that based on their total fee, the truck would be coming out of state, so that was fine as I didn't care to drive that far to make a deal.</p><p></p><p>After I got the truck, I found the window sticker they'd stuck under the seat... the vehicle had come from Muskogee! I pitched a fit, but they didn't care as the deal had already been done. This, in spite of the sales manager earnestly telling me they'd work hard to make sure my experience was excellent so they'd get a good rating from me. When it came time to do the owner's satisfaction survey, I dinged them seriously for how the sales rep handled the deal. A week or so later, I got an email from a regional Nissan rep, asking why I'd given Nelson a poor mark on some parts of the survey. I sent back a detailed message, including dates, times, responses I'd gotten from Nelson (or lack thereof), and how I felt they'd ripped me off for a couple hundred bucks. The regional rep's response? None.</p></blockquote><p></p>
[QUOTE="Perplexed, post: 2233466, member: 7157"] I once got a P/U from Nelson Nissan in BA; as it was coming from another dealership, they told me they'd have to charge me a transportation fee based on so many dollars per mile. I asked where it was coming from, but they wouldn't tell me - I guess because they didn't want me to go to that dealer and buy straight from them. I calculated that based on their total fee, the truck would be coming out of state, so that was fine as I didn't care to drive that far to make a deal. After I got the truck, I found the window sticker they'd stuck under the seat... the vehicle had come from Muskogee! I pitched a fit, but they didn't care as the deal had already been done. This, in spite of the sales manager earnestly telling me they'd work hard to make sure my experience was excellent so they'd get a good rating from me. When it came time to do the owner's satisfaction survey, I dinged them seriously for how the sales rep handled the deal. A week or so later, I got an email from a regional Nissan rep, asking why I'd given Nelson a poor mark on some parts of the survey. I sent back a detailed message, including dates, times, responses I'd gotten from Nelson (or lack thereof), and how I felt they'd ripped me off for a couple hundred bucks. The regional rep's response? None. [/QUOTE]
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David Stanley Chevrolet in Norman: Frustrated/upset after a visit there today
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