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The Water Cooler
General Discussion
Dell Laptop Issues and Dell's substandard warranty
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<blockquote data-quote="vvvvvvv" data-source="post: 2897121" data-attributes="member: 5151"><p>Then again, expect your Mac to be out of service for 4-6 weeks while it's having a 15 minute memory module, PSU, or HDD replacement job done. Or when a PSU fails and fries the motherboard and screen in the process, they'll try to accuse you of causing the initial problem.</p><p></p><p>--</p><p>To OP:</p><p></p><p>I quit using Dell in 2008. I had ordered a laptop from them and specifically requested that they not ship via DHL because of delivery issues in the area where I was living. They shipped DHL, and I had to wait two weeks past the delivery date for them to decide which driver's territory it was in and ship it back and forth between their hubs, and even then it was delivered (with signature required) to an abandoned property at the wrong address. Yes, the delivery issues were DHL, but my problem with Dell was that I informed them of those sorts of issues likely to come up and their sales rep acknowledged my request and confirmed that they would ship it UPS.</p><p></p><p>I haven't bought a computer with a warranty since 2009. Since then, I've just shopped the refurbs (and specifically looked for refurbished closeout models). A good refurb buy can be replaced once or twice during the average lifespan of a computer. That said, my current desktop and laptop are both 2012 models. The closest current Macbook Pro (still lower specs, though) costs 2.5x what I paid for the laptop. The closest current Mac Pro costs 4x what the desktop did and still has only half the RAM and video memory.</p></blockquote><p></p>
[QUOTE="vvvvvvv, post: 2897121, member: 5151"] Then again, expect your Mac to be out of service for 4-6 weeks while it's having a 15 minute memory module, PSU, or HDD replacement job done. Or when a PSU fails and fries the motherboard and screen in the process, they'll try to accuse you of causing the initial problem. -- To OP: I quit using Dell in 2008. I had ordered a laptop from them and specifically requested that they not ship via DHL because of delivery issues in the area where I was living. They shipped DHL, and I had to wait two weeks past the delivery date for them to decide which driver's territory it was in and ship it back and forth between their hubs, and even then it was delivered (with signature required) to an abandoned property at the wrong address. Yes, the delivery issues were DHL, but my problem with Dell was that I informed them of those sorts of issues likely to come up and their sales rep acknowledged my request and confirmed that they would ship it UPS. I haven't bought a computer with a warranty since 2009. Since then, I've just shopped the refurbs (and specifically looked for refurbished closeout models). A good refurb buy can be replaced once or twice during the average lifespan of a computer. That said, my current desktop and laptop are both 2012 models. The closest current Macbook Pro (still lower specs, though) costs 2.5x what I paid for the laptop. The closest current Mac Pro costs 4x what the desktop did and still has only half the RAM and video memory. [/QUOTE]
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