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The Water Cooler
General Discussion
Dell Laptop Issues and Dell's substandard warranty
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<blockquote data-quote="vvvvvvv" data-source="post: 2897141" data-attributes="member: 5151"><p>My experience in a past job was the opposite (150 Windows PCs and 20 Mac PCs). We were able to do repairs in-house and submit warranty claims after to restock parts (had spare warranty parts on-hand for 3-10% of machines based on the failure rate of that particular component). But we could not touch the Apples. We had to first get an RMA from Apple, then we had to send it to an Apple-certified service provider in OKC whose job it was to diagnose the issue and ship it to Apple with a work order. I never had one of those take less than 4 weeks. Another thing that gave me a bad taste from Apple was their login screen appeared ~45 seconds before the network interface was brought up. When users are required to login via AD/LDAP, that results in a lot of unnecessary "I can't login" calls. At that time their commercials and reviewers were comparing time-to-login-screen to claim a faster boot time.</p><p></p><p>The only thing that makes me even consider a Mac is battery life when I'm on the road or in the air. But that's easily fixed with power inverters or business class.</p><p></p><p>I generally recommend to most people to go the refurb route. It can feel a little uncomfortable at first because it obviously had a problem at some point. But how many hardware issues does a brand new device typically have over it's lifetime? Usually those refurbs have other parts tested to make sure the root cause is addressed rather than just the symptom. They are often 30-40% below the normal price, and if you can find a refurbished closeout model it's not uncommon to find them as much as 70% off.</p></blockquote><p></p>
[QUOTE="vvvvvvv, post: 2897141, member: 5151"] My experience in a past job was the opposite (150 Windows PCs and 20 Mac PCs). We were able to do repairs in-house and submit warranty claims after to restock parts (had spare warranty parts on-hand for 3-10% of machines based on the failure rate of that particular component). But we could not touch the Apples. We had to first get an RMA from Apple, then we had to send it to an Apple-certified service provider in OKC whose job it was to diagnose the issue and ship it to Apple with a work order. I never had one of those take less than 4 weeks. Another thing that gave me a bad taste from Apple was their login screen appeared ~45 seconds before the network interface was brought up. When users are required to login via AD/LDAP, that results in a lot of unnecessary "I can't login" calls. At that time their commercials and reviewers were comparing time-to-login-screen to claim a faster boot time. The only thing that makes me even consider a Mac is battery life when I'm on the road or in the air. But that's easily fixed with power inverters or business class. I generally recommend to most people to go the refurb route. It can feel a little uncomfortable at first because it obviously had a problem at some point. But how many hardware issues does a brand new device typically have over it's lifetime? Usually those refurbs have other parts tested to make sure the root cause is addressed rather than just the symptom. They are often 30-40% below the normal price, and if you can find a refurbished closeout model it's not uncommon to find them as much as 70% off. [/QUOTE]
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