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The Water Cooler
General Discussion
Dell Laptop Issues and Dell's substandard warranty
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<blockquote data-quote="Commander Keen" data-source="post: 2897177" data-attributes="member: 9126"><p>That's pretty poorly handled, really. From the text there's no way they should have decided you dropped and broke it. I'd try a different rep, and flat out tell the new guy what the old one said (not that he probably didn't leave notes associated with your machine).</p><p></p><p>As a general rule, I'd never buy consumer-level computers. Going up to a business class one will cost a little more, but the parts are higher quality (more metal vs plastic, easier to take apart/put back together, etc) and the warranties are much better. </p><p></p><p>Basic support from any computer company is likely based out of India/Panama/Philippines and it will be very difficult if not impossible to get to a rep in North America from them.</p></blockquote><p></p>
[QUOTE="Commander Keen, post: 2897177, member: 9126"] That's pretty poorly handled, really. From the text there's no way they should have decided you dropped and broke it. I'd try a different rep, and flat out tell the new guy what the old one said (not that he probably didn't leave notes associated with your machine). As a general rule, I'd never buy consumer-level computers. Going up to a business class one will cost a little more, but the parts are higher quality (more metal vs plastic, easier to take apart/put back together, etc) and the warranties are much better. Basic support from any computer company is likely based out of India/Panama/Philippines and it will be very difficult if not impossible to get to a rep in North America from them. [/QUOTE]
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