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The Water Cooler
General Discussion
Dell Laptop Issues and Dell's substandard warranty
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<blockquote data-quote="SlugSlinger" data-source="post: 2897185" data-attributes="member: 7248"><p>Just an update. I have chatted with 5 different customer "service" reps. The first 4 were smart a$$es, especially when I told them I was on my HP that I never had any trouble with. The last chat is posted above as the original post. I did get a supervisor on the chat later who wanted pictures. I just sent them to the email address given to me. We will see what happens from there. The supervisor did say they would call me at 7:00 tonight. We will see. Here are the pics I sent. As you can see in the chat, they keep saying I damaged the laptop. And as I kept repeating, the laptop is not damaged, the hinge is broke which deforms the screen when you try to open it. </p><p></p><p>I am fairly mechanically inclined. I can fix the laptop or even pay Cougar to fix it. This is all about principle now and they may see how much a pia I can be. And if I cant this resolved, I will pull out the big guns and have my wife deal with Dell. Then it will get ugly as she likes writing letters to the state AG and I believe this is a perfect example of a fraudulent warranty representation by Dell.</p><p></p><p>Oh, btw, this is a refurb...</p><p></p><p>[ATTACH]58543[/ATTACH] [ATTACH]58544[/ATTACH] [ATTACH]58545[/ATTACH] [ATTACH]58546[/ATTACH] [ATTACH]58547[/ATTACH] [ATTACH]58548[/ATTACH]</p></blockquote><p></p>
[QUOTE="SlugSlinger, post: 2897185, member: 7248"] Just an update. I have chatted with 5 different customer "service" reps. The first 4 were smart a$$es, especially when I told them I was on my HP that I never had any trouble with. The last chat is posted above as the original post. I did get a supervisor on the chat later who wanted pictures. I just sent them to the email address given to me. We will see what happens from there. The supervisor did say they would call me at 7:00 tonight. We will see. Here are the pics I sent. As you can see in the chat, they keep saying I damaged the laptop. And as I kept repeating, the laptop is not damaged, the hinge is broke which deforms the screen when you try to open it. I am fairly mechanically inclined. I can fix the laptop or even pay Cougar to fix it. This is all about principle now and they may see how much a pia I can be. And if I cant this resolved, I will pull out the big guns and have my wife deal with Dell. Then it will get ugly as she likes writing letters to the state AG and I believe this is a perfect example of a fraudulent warranty representation by Dell. Oh, btw, this is a refurb... [ATTACH]58543[/ATTACH] [ATTACH]58544[/ATTACH] [ATTACH]58545[/ATTACH] [ATTACH]58546[/ATTACH] [ATTACH]58547[/ATTACH] [ATTACH]58548[/ATTACH] [/QUOTE]
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Dell Laptop Issues and Dell's substandard warranty
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