I guess its the same today as it was 30+ years ago. A big room with about 50-100 old women that had been there forever. They each get 6-8 weeks vacation per year plus Gov't holidays and don't work weekends. So basically that works out to each one working 2-3 days a week max! Had one woman that everybody was complaining about waiting 2+ years on approvals and they investigated. All her desk drawers were full and had boxes stacked under her desk full of forms. Did they fire her? NO! Just transfered her to another department.