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The Water Cooler
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Dont Do Business with Smith Enterprises INC.
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<blockquote data-quote="Glocktogo" data-source="post: 1974276" data-attributes="member: 1132"><p>I'm gonna go against the grain here and say that $15 to ship a can mount is excessive. Seriously, you have to drive it to the Post Office? Apparently they're in the stone age. I used to ship stuff for a business all the time and guess what, all of the major carriers will come to your door. Processing and packaging a 1 part order was all of 5 minutes work, and that was over a decade ago. The $5.35 sounds like USPS Priority Mail charges. I just got a USPS Priority Mail box with a charging handle from AXTS that has $5.15 postage on it. They discounted the cost of the CH by $15.50 due to an email snafu on their part, then had the audacity to offer free shipping! The nerve! <img src="/images/smilies/smile.png" class="smilie" loading="lazy" alt=":)" title="Smile :)" data-shortname=":)" /></p><p></p><p>That's good CS. If Smith doesn't disclose their $15 standard shipping rate on a small part order, then they're setting themselves up for poor customer relations. If it costs them $9.65 to package and ship a small part order, then they're inefficient. My guess is they increase their profit margin with added "handling" costs. Let's face it, if they didn't offer to handle the order, their profit margin would be zero. </p><p></p><p>Yet with all that said, the OP didn't do his due diligence because he knew the alternative was $150. If your money isn't important enough for you to ask, then why should it be important to Smith? Strike one for Smith using antiquated processing and poor CS. Strike one for the OP not bothering to care until after the fact.</p></blockquote><p></p>
[QUOTE="Glocktogo, post: 1974276, member: 1132"] I'm gonna go against the grain here and say that $15 to ship a can mount is excessive. Seriously, you have to drive it to the Post Office? Apparently they're in the stone age. I used to ship stuff for a business all the time and guess what, all of the major carriers will come to your door. Processing and packaging a 1 part order was all of 5 minutes work, and that was over a decade ago. The $5.35 sounds like USPS Priority Mail charges. I just got a USPS Priority Mail box with a charging handle from AXTS that has $5.15 postage on it. They discounted the cost of the CH by $15.50 due to an email snafu on their part, then had the audacity to offer free shipping! The nerve! :) That's good CS. If Smith doesn't disclose their $15 standard shipping rate on a small part order, then they're setting themselves up for poor customer relations. If it costs them $9.65 to package and ship a small part order, then they're inefficient. My guess is they increase their profit margin with added "handling" costs. Let's face it, if they didn't offer to handle the order, their profit margin would be zero. Yet with all that said, the OP didn't do his due diligence because he knew the alternative was $150. If your money isn't important enough for you to ask, then why should it be important to Smith? Strike one for Smith using antiquated processing and poor CS. Strike one for the OP not bothering to care until after the fact. [/QUOTE]
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