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E-Filing Problems with ATFonline.gov

Discussion in 'NFA & Class III Discussion' started by SoonerStatePawn, Jan 30, 2014.

  1. SoonerStatePawn

    SoonerStatePawn Sharpshooter

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    I have been having a hard time getting the e-file website to work. I've been trying to file 7 Form 4's for the past week and only had one go through successfully. Of course, the payment goes through flawlessly, but it won't let me get the form to submit for processing. All of my forms are stuck in draft status.

    Are you guys experiencing the same thing???


     
  2. shooter202

    shooter202 Sharpshooter

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    I received the below email from them on 1/24. I just signed up for the efile to try to get more info on how it works. I would hope since you guys actually use it that they would have sent you the same email. Hope this helps.

    Good morning:
    *
    Pardon this Interruption!!!
    *
    *
    ATF eForms has been experiencing some severe performance issues for the past week.* Some of the symptoms the users are experiencing include slow response times, inability to finalize and submit forms, pay.gov screen not displaying, inability to view PDF’s, and the system abruptly returning the user back to the home screen. While some users report that they are able to successfully submit forms, others are reporting that they are not.
    *
    While our technology staff has been actively engaged in trying to resolve the issues, up to this point our efforts have not been successful.* We apologize for your inconvenience and your frustration.
    *
    We are hoping that we will be able to bring the eForms system back to its full operating capacity soon.* Once the operations have been restored and you find that you have form 1’s and form 4’s in your draft account that you cannot get submitted and you have paid your tax using pay.gov, please notify us using “Ask the Experts – NFA” and include the confirmation information that you received from pay.gov (that includes the Pay.gov Tracking ID).* Refunds are normally processed within 10 business day.
    *
    We are not taking this lightly. We assure you that we are doing all that can be done to come to resolve the issues.* We request your patience and understanding while we work this out.

    Sent from my LG-E970 using Tapatalk 2
     
  3. Mitch H.

    Mitch H. Sharpshooter

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    I had this happen yesterday with Steve at Cold Hand. He was able to get it to go thru last night around 9:00pm.
     
  4. Gabriel42

    Gabriel42 Sharpshooter

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    On Ar15.com, they say the solution is to send the payment confirmation number and the particulars though an 'Ask the experts' message and they will update it and you'll be GTG.
     
  5. Hoov

    Hoov Sharpshooter

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    Yes. At one point, we were told to cancel and then resubmit.
     
  6. OKTribalCop

    OKTribalCop Sharpshooter

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    Just curious, is there a way to check the status on these besides calling the ATF?
     
  7. Gabriel42

    Gabriel42 Sharpshooter

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    For eFile, either log in to your account for eForm1's or ask the dealer to log into theirs for eFrom4's. They are still quoting 4 months from pending, which is the day of or day after the eFrom was submitted.

    For paper, you have to call.
     
  8. leemozoid

    leemozoid Sharpshooter

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    Got this email today.

    Good morning registered eForms users:

    For the past two weeks you have been experiencing various performance related issues while attempting to use eForm. These issues have included slow response times, inability to finalize and submit forms, pay.gov screen not displaying, inability to select product types for some submissions, inability to view PDF’s, the system abruptly returning the user back to the home screen, and some of you have not been able to log in at all. While any of you have been able to successfully submit your eForms, others have not been able to get them out of your “Draft” folders.

    First, we want to offer our sincere apology for what you are currently experiencing while using eForms. The quality of eForms’ current performance is not indicative of the quality of performance that ATF strives to provide its customers. We share your current frustrations and we want you to know that we are doing everything that we can to address these issues. We continue to meet every day with “experts” in the field, and we are confident that we will soon find a solution.

    We believe that eForms is a worthwhile investment for us, as well as for you, the firearms industry. And we think that you feel the same. The statistics below are reflective of this week’s work (our eForms week is calculated from one Wednesday to the next for reporting purposes):

    New eforms user registrations: 405
    Form 1 submissions: 208
    Form 3 submissions: 930
    Form 4 submissions: 898

    So, in spite of the performance issues, eForms is doing what it was designed to do. It may be slower and it may be temperamental at times, but we believe it to still be a worthwhile investment.

    We are committed to provide, you, our customers, the best service that we can and to this end we will continue our efforts to resolve the issues with our eForms system. While we are trying to resolve these issues it may be necessary for us to perform system restarts throughout the day where we may bring eforms down for an hour or so. We request your patience with us and your understanding that this process is unavoidable until we can correctly identify and resolve the issues.

    We will provide you with periodic updates on our efforts to ensure you of our commitment and to keep you informed. We thank you for your patience and your continued use of eForms until these issues are resolved.

    Please feel free to contact me at anytime if you have any questions or comments at lee.alston-williams@atf.gov or you can use the “Ask the Experts” function within eForms.

    Sincerely,

    Lenora (Lee) Alston-Williams
    Industry Liasion Analyst - IT
    Bureau of Alcohol, Tobacco, Firearms, & Explosives
    Office of Enforcement Programs and Services
    Firearms and Explosives Services Division
    99 New York Avenue, N.E. (6.E-333)
    Washington, DC 20226
    E-mail: Lee.Alston-Williams@atf.gov
    Office: (202) 648-7166
    Fax: (202) 648-7166
     
  9. Nimaro

    Nimaro Sharpshooter

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    Tried to check the status of my form 1 and it kept bouncing back error messages. I'm glad I was able to submit it successfully at least.
     
  10. NightShade

    NightShade Sharpshooter

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