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The Water Cooler
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EOTECH Just Made My S**T List
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<blockquote data-quote="Snattlerake" data-source="post: 4063341" data-attributes="member: 44288"><p>I had an experience with a DVR company called Nightowl I bought from SAMS Club. I also bought the extended warranty. That warranty never went into effect because the machine crapped out within three months into their one year warranty, I went round and round with their tech support which i couldn't understand half of the time for months. </p><p></p><p>They were giving me the song and dance about I didn't install it correctly. and I should only have the devices plugged into a wall outlet, not a power strip/ surge suppressor. I told them I was a manager senior service technician for 20 years and have installed and serviced more expensive systems than theirs and had no problems because of the quality difference. They proposed several times to have their technician call me at a specified time and day but they never called.</p><p></p><p> I finally called the BBB and they jumped on their ass..</p><p></p><p>They insisted I was the only person having this problem with two units, my original and a replacement, which had the same problem. I now have a third after much hassle and less hair. We will see.</p><p> My advice is to send the BBB a complaint. You can do it easily online. Be sure to watch your email for a response from the BBB because the password code they send to you to get to the response is time sensitive and will expire quickly which allows the BBB to crapfile your complaint because you didn't respond.</p><p></p><p>-------------</p><p></p><h3>Timeline</h3> <ol> <li data-xf-list-type="ol">Complaint is filed.</li> <li data-xf-list-type="ol">BBB works to get the complaint processed within two business days.</li> <li data-xf-list-type="ol">Business will be asked to respond in 14 calendar days from the date you filed the complaint. If a response is not received, a follow-up letter will be sent to the business.</li> <li data-xf-list-type="ol">Consumer will be notified of the business response when the BBB receives it and will be asked to respond.</li> <li data-xf-list-type="ol">If the business fails to respond, the consumer will be notified. Complaints are generally closed within approximately 30 calendar days from the date filed.</li> </ol><p>If the business responds to a complaint but the customer remains dissatisfied, BBB may request a second response from the business. BBB staff will also consider whether mediation or arbitration should be offered. <strong><em>Dispute Resolution services vary by region. Please contact your local <a href="https://www.bbb.org/bbb-directory" target="_blank">BBB</a> office for details on the programs offered.</em></strong></p><p></p><p>Once a complaint is closed, BBB will assign one of the following closing statuses:</p><p></p><ol> <li data-xf-list-type="ol"><strong>Resolved</strong> = The complainant verified the issue was resolved to their satisfaction.</li> <li data-xf-list-type="ol"><strong>Answered</strong> = The business addressed the issues within the complaint, but the consumer either (a) did not accept the response, OR (b) did not notify BBB as to their satisfaction.</li> <li data-xf-list-type="ol"><strong>Unresolved</strong> = The business responded to the dispute but failed to make a good faith effort to resolve it.</li> <li data-xf-list-type="ol"><strong>Unanswered</strong> = The business failed to respond to the dispute.</li> <li data-xf-list-type="ol"><strong>Unpursuable</strong> = BBB is unable to locate the business.</li> </ol></blockquote><p></p>
[QUOTE="Snattlerake, post: 4063341, member: 44288"] I had an experience with a DVR company called Nightowl I bought from SAMS Club. I also bought the extended warranty. That warranty never went into effect because the machine crapped out within three months into their one year warranty, I went round and round with their tech support which i couldn't understand half of the time for months. They were giving me the song and dance about I didn't install it correctly. and I should only have the devices plugged into a wall outlet, not a power strip/ surge suppressor. I told them I was a manager senior service technician for 20 years and have installed and serviced more expensive systems than theirs and had no problems because of the quality difference. They proposed several times to have their technician call me at a specified time and day but they never called. I finally called the BBB and they jumped on their ass.. They insisted I was the only person having this problem with two units, my original and a replacement, which had the same problem. I now have a third after much hassle and less hair. We will see. My advice is to send the BBB a complaint. You can do it easily online. Be sure to watch your email for a response from the BBB because the password code they send to you to get to the response is time sensitive and will expire quickly which allows the BBB to crapfile your complaint because you didn't respond. ------------- [HEADING=2]Timeline[/HEADING] [LIST=1] [*]Complaint is filed. [*]BBB works to get the complaint processed within two business days. [*]Business will be asked to respond in 14 calendar days from the date you filed the complaint. If a response is not received, a follow-up letter will be sent to the business. [*]Consumer will be notified of the business response when the BBB receives it and will be asked to respond. [*]If the business fails to respond, the consumer will be notified. Complaints are generally closed within approximately 30 calendar days from the date filed. [/LIST] If the business responds to a complaint but the customer remains dissatisfied, BBB may request a second response from the business. BBB staff will also consider whether mediation or arbitration should be offered. [B][I]Dispute Resolution services vary by region. Please contact your local [URL='https://www.bbb.org/bbb-directory']BBB[/URL] office for details on the programs offered.[/I][/B] Once a complaint is closed, BBB will assign one of the following closing statuses: [LIST=1] [*][B]Resolved[/B] = The complainant verified the issue was resolved to their satisfaction. [*][B]Answered[/B] = The business addressed the issues within the complaint, but the consumer either (a) did not accept the response, OR (b) did not notify BBB as to their satisfaction. [*][B]Unresolved[/B] = The business responded to the dispute but failed to make a good faith effort to resolve it. [*][B]Unanswered[/B] = The business failed to respond to the dispute. [*][B]Unpursuable[/B] = BBB is unable to locate the business. [/LIST] [/QUOTE]
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