I have never had either of those experiences, probably because I go when there is few customers. I have found that irresponsible folks tend to be just about everywhere these days. Being retired, I can visit during nonbusy times, and if I do happen to drop in when busy, I can just come back another time. Interestingly, I have run into “crowds” more often at Big Boys.I got tired of firearms being pointed at me (often loaded), sweating, and feeling like I had lead poisoning every time I left. I liked it much better when I could go at lunch during the week.