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The Water Cooler
General Discussion
Hated to be that guy who complains but today I had my fill....
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<blockquote data-quote="ronny" data-source="post: 1645203" data-attributes="member: 8853"><p>I thinks it's "morale". But, you're pretty much right on, except it's not just WalMart. There are, of course, exceptions. Some employees just don't let this happen to themselves and some managers don't let it happen to their stores.</p><p></p><p>I remember the story that went around many years ago when Sam was still alive. Seems he went into a store in-cognito and asked an employee where some product was. The employee pointed in the general direction of it's location and basically said, "it's on aisle 13". Sam proceeds to escort the employee to the store manager and fires them both. His philosophy was that you took the customer to the product.</p><p></p><p>That kind of action gets results. Unfortunately, it has to be reinforced every once in a while.</p></blockquote><p></p>
[QUOTE="ronny, post: 1645203, member: 8853"] I thinks it's "morale". But, you're pretty much right on, except it's not just WalMart. There are, of course, exceptions. Some employees just don't let this happen to themselves and some managers don't let it happen to their stores. I remember the story that went around many years ago when Sam was still alive. Seems he went into a store in-cognito and asked an employee where some product was. The employee pointed in the general direction of it's location and basically said, "it's on aisle 13". Sam proceeds to escort the employee to the store manager and fires them both. His philosophy was that you took the customer to the product. That kind of action gets results. Unfortunately, it has to be reinforced every once in a while. [/QUOTE]
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