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The Water Cooler
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Miller mig welders
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<blockquote data-quote="tyromeo55" data-source="post: 1551231" data-attributes="member: 1719"><p>Yea, They offered me a small discount but I find them in the internet all day long for 825 shipped so that is what I'm going to do. I haven't totally thrown in the towel with Grainger though. I wrote them a letter that I doubt they will acknowledge. Here it is if anyone cares to critique it ( I omitted my order number here).</p><p></p><p></p><p>To whom it may concern,</p><p></p><p>Im writing this letter to express how unhappy I am with your company. In the evening of June 9th I ordered A miller 180 Welder / cart package from your website that showed to be on sale for a very good price (your item number 1TKC5 @ $395.84). The next morning I was called by one of your service reps who I think might have been named Linda or Laurie. She told me that there was a mistake on Graingers part where the item I ordered was an old part number that was mistakenly left on your website and is not available (even though it is a current model being offered by the manufacturer and one of two that your site showed to be on sale). She then quickly went on to let me know that I could order the same welder without the cart for substantially more money. As far as I am concerned this is Bait and switch. I was lured into purchasing a product at a good price and then was offered a switch at full MSRP. I hope that this is not a common practice for your company and in the future and that you take steps to insure that this does not happen to another customer.</p></blockquote><p></p>
[QUOTE="tyromeo55, post: 1551231, member: 1719"] Yea, They offered me a small discount but I find them in the internet all day long for 825 shipped so that is what I'm going to do. I haven't totally thrown in the towel with Grainger though. I wrote them a letter that I doubt they will acknowledge. Here it is if anyone cares to critique it ( I omitted my order number here). To whom it may concern, Im writing this letter to express how unhappy I am with your company. In the evening of June 9th I ordered A miller 180 Welder / cart package from your website that showed to be on sale for a very good price (your item number 1TKC5 @ $395.84). The next morning I was called by one of your service reps who I think might have been named Linda or Laurie. She told me that there was a mistake on Graingers part where the item I ordered was an old part number that was mistakenly left on your website and is not available (even though it is a current model being offered by the manufacturer and one of two that your site showed to be on sale). She then quickly went on to let me know that I could order the same welder without the cart for substantially more money. As far as I am concerned this is Bait and switch. I was lured into purchasing a product at a good price and then was offered a switch at full MSRP. I hope that this is not a common practice for your company and in the future and that you take steps to insure that this does not happen to another customer. [/QUOTE]
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