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The Water Cooler
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<blockquote data-quote="dancer4life" data-source="post: 3224070" data-attributes="member: 29371"><p>I am a happy camper this morning. I finally got my new Surface pro 4 back from Microsoft yesterday afternoon. </p><p>The one I had, the screen started shaking really bad and getting hot. I couldn't even read the screen. I did some research and found that about 2 percent of all the Surface Pro 4's had this problem and that Microsoft had a free replacement plan for this particular problem. </p><p></p><p>So I contacted them and they sent me a mailing label and I sent it in. Well somehow they got the serial number wrong and canceled the service order and sent my old Surface back to me. I was so mad but decided to live without it for a while before deciding what I was going to replace it with. Two days later one of the techs contacted me and was asking questions. I told him what had happened and he immediately sent another mailing label to me. I decided to try it again and bam! Two day later I receive my new one from Microsoft. </p><p></p><p>So far, no problems with it and I am a happy camper again. It was hard trying to do my work off my phone. </p><p>So two thumbs to Microsoft.</p></blockquote><p></p>
[QUOTE="dancer4life, post: 3224070, member: 29371"] I am a happy camper this morning. I finally got my new Surface pro 4 back from Microsoft yesterday afternoon. The one I had, the screen started shaking really bad and getting hot. I couldn't even read the screen. I did some research and found that about 2 percent of all the Surface Pro 4's had this problem and that Microsoft had a free replacement plan for this particular problem. So I contacted them and they sent me a mailing label and I sent it in. Well somehow they got the serial number wrong and canceled the service order and sent my old Surface back to me. I was so mad but decided to live without it for a while before deciding what I was going to replace it with. Two days later one of the techs contacted me and was asking questions. I told him what had happened and he immediately sent another mailing label to me. I decided to try it again and bam! Two day later I receive my new one from Microsoft. So far, no problems with it and I am a happy camper again. It was hard trying to do my work off my phone. So two thumbs to Microsoft. [/QUOTE]
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