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The Water Cooler
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OSA Chit Chat Thread
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<blockquote data-quote="turkeyrun" data-source="post: 3771219" data-attributes="member: 27991"><p>Document when you call and who you talk to. Emphasize the schedule.</p><p></p><p>Several years back, we were doing a sewer tap. There were markers for phone lines at the alley.</p><p></p><p>A week ahead of schedule (Friday), we called City for sewer tap and phone company to mark lines.</p><p></p><p>Thursday called City and phone.</p><p>Friday morning, City is on site, ready to expose sewer.</p><p></p><p>At 10, we called phone and they say "job is scheduled".</p><p></p><p>At noon, we called and get some response.</p><p>Go to lunch.</p><p></p><p>At 1:30, we called again. Whoever took call gets an attitude, " it is scheduled, we are not sitting to respond to your immediate need."</p><p></p><p>2:00, City says "we dig now or come back tomorrow, we got off at 4:00 and no overtime." Tell to start digging.</p><p></p><p>2:05, phone lines cut. Keep digging until sewer is exposed.</p><p></p><p>3:00, tap completed and start back filling</p><p></p><p>3:15, phone company arrives. Boss man wants to get attitude, says we will get a bill for repairs. He got back a lot more than he wanted. Given log of calls and who took them. Informed him, they would be getting a bill for dozer and crew sitting for 7 hours waiting on them.</p><p></p><p>He became very apologetic.</p></blockquote><p></p>
[QUOTE="turkeyrun, post: 3771219, member: 27991"] Document when you call and who you talk to. Emphasize the schedule. Several years back, we were doing a sewer tap. There were markers for phone lines at the alley. A week ahead of schedule (Friday), we called City for sewer tap and phone company to mark lines. Thursday called City and phone. Friday morning, City is on site, ready to expose sewer. At 10, we called phone and they say "job is scheduled". At noon, we called and get some response. Go to lunch. At 1:30, we called again. Whoever took call gets an attitude, " it is scheduled, we are not sitting to respond to your immediate need." 2:00, City says "we dig now or come back tomorrow, we got off at 4:00 and no overtime." Tell to start digging. 2:05, phone lines cut. Keep digging until sewer is exposed. 3:00, tap completed and start back filling 3:15, phone company arrives. Boss man wants to get attitude, says we will get a bill for repairs. He got back a lot more than he wanted. Given log of calls and who took them. Informed him, they would be getting a bill for dozer and crew sitting for 7 hours waiting on them. He became very apologetic. [/QUOTE]
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