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The Water Cooler
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Rant but not a rant...Midway
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<blockquote data-quote="Sanford" data-source="post: 2944887" data-attributes="member: 27733"><p>Okay, so here's my most recent Midway story.</p><p></p><p>Ordered a few pieces on December 22nd - the site said "Ships Today" so I ponied up for next business day shipping to make it before Christmas. Got an email later that day with a tracking number telling me it was "shipped". BUT ... UPS didn't show they had it, not that day, and not until the evening of the 23rd - so it didn't arrive until the 27th. And when it did show up - it was the wrong order, not even close to the items I'd ordered.</p><p></p><p>So I called them. Turns out by "shipped" they mean it's in a container on their loading dock, not that it's actually "left the building". So they refunded shipping and reshipped my items overnight. Next day I got quantity (1) of the items I'd ordered quantity (2) and quantity (3) of. So I called them again. Next day I go the rest of the order. In the meantime I return shipped the "wrong" item (a set of silver colored Leupold rings) they'd sent me.</p><p></p><p>In this entire process I'd pretty much given up/forgotten about getting the shipping refunded (the first thing I'd asked about by email, even before I got the wrong item delivered). However, once they got the rings back they refunded their cost to my account (that they'd never billed me for since they weren't on my order) as a gift card/store credit/whatever. I thought about calling them back again but decided to just count it against the shipping and trouble they'd caused.</p><p></p><p>Anyway, no real rant but dang if I won't look elsewhere first from now on.</p></blockquote><p></p>
[QUOTE="Sanford, post: 2944887, member: 27733"] Okay, so here's my most recent Midway story. Ordered a few pieces on December 22nd - the site said "Ships Today" so I ponied up for next business day shipping to make it before Christmas. Got an email later that day with a tracking number telling me it was "shipped". BUT ... UPS didn't show they had it, not that day, and not until the evening of the 23rd - so it didn't arrive until the 27th. And when it did show up - it was the wrong order, not even close to the items I'd ordered. So I called them. Turns out by "shipped" they mean it's in a container on their loading dock, not that it's actually "left the building". So they refunded shipping and reshipped my items overnight. Next day I got quantity (1) of the items I'd ordered quantity (2) and quantity (3) of. So I called them again. Next day I go the rest of the order. In the meantime I return shipped the "wrong" item (a set of silver colored Leupold rings) they'd sent me. In this entire process I'd pretty much given up/forgotten about getting the shipping refunded (the first thing I'd asked about by email, even before I got the wrong item delivered). However, once they got the rings back they refunded their cost to my account (that they'd never billed me for since they weren't on my order) as a gift card/store credit/whatever. I thought about calling them back again but decided to just count it against the shipping and trouble they'd caused. Anyway, no real rant but dang if I won't look elsewhere first from now on. [/QUOTE]
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Rant but not a rant...Midway
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