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Forums
Competition, Tactics & Training
Self Defense & Handgun Carry
Review: Secure Purse products. Just say no....
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<blockquote data-quote="vvvvvvv" data-source="post: 2121817" data-attributes="member: 5151"><p>This.</p><p></p><p>It's an especially bad business practice to manage a social media account by deleting any evidence of complaints rather than showing other potential customers how you deal with issues with products that you sell. Customer Service 101, Business 101, and Marketing 101 all cover that. It would have left a positive message to customers by leaving the complaint as well as the response that a Customer Service Manager wanted to hear about it directly, while moderating the "troll war" comments. Instead, by deleting the comment thread completely, it sends a message to customers that complaints are unacceptable.</p></blockquote><p></p>
[QUOTE="vvvvvvv, post: 2121817, member: 5151"] This. It's an especially bad business practice to manage a social media account by deleting any evidence of complaints rather than showing other potential customers how you deal with issues with products that you sell. Customer Service 101, Business 101, and Marketing 101 all cover that. It would have left a positive message to customers by leaving the complaint as well as the response that a Customer Service Manager wanted to hear about it directly, while moderating the "troll war" comments. Instead, by deleting the comment thread completely, it sends a message to customers that complaints are unacceptable. [/QUOTE]
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Review: Secure Purse products. Just say no....
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