Its in a .pdf file, and I can't edit out the personal information on the form.
We bought a Jeep from Roberts in Pryor in December. I was able to negotiate a god deal on the price but when we got into the credit office the credit manager started his tactics. It got very heated in there. I told him I was there to buy a car, not a warranty and if they had such a distrust in their product why were they selling it? I said I have owned 7 Jeeps in my lifetime and know their track record. He looked at me and said ok hold on. He was gone for about 10 minutes and then came back with a second manager, who tried to strong arm me. I stood up and said: "Stop the hard sell, sell me the fu**ing car without the extended warranty with zero percent financing or give me my fu**ing keys back right now". The second manager looked at the first manager and said, sell him the car. We did get a good deal, however I will never set foot in a Robert's dealership again.
Way back when, when I sold cars, it was a common practice for the dealer to throw your keys on the roof of the building if you wanted to walk. I worked for Saturn, they didn't play those games. But the other lots owned by the same guy did. I always said if I didn't punch the guy who did that to me, I'd be calling the police. Honestly don't see how that ever worked to their advantage.
That's incredible. I'd definitely be calling the police as well as filing BBB complaints and calling the state AG and tax commission. I don't know if you could actually manage to get anywhere, but you can bet I'd be working my ass off in the attempt.
Wowowow. Yeah, that would not fly. Worst I've ever had was the "sales manager" was waiting for me outside as I was walking with a KBB print out showing me how my pricing was wrong. I guess he thought I wouldn't notice all the minor features he had checked in the pricing tool to give it a nice boost. My truck does not have a premium Bose sound system I can guaran-damn-tee you.
It was so wrong in fact they called me the next day and sold it to me for that price. They were old school jackwagons, but I got a good deal out of them.
Closest I ever came to anything like that was at Lynn Hickey Dodge up on north May in OKC. They never had anything of interest to me, but a friend kept finding things that interested him up there, and I had nothing better to do than go with him. The last time we went up there he threatened to drive through their exit gate and send them the bill if they didn't open it--and I don't think the salesjerk had any idea exactly how close that was to happening.
I do know someone who only got his keys back from Lynn Hickey when he grabbed the phone and called OCPD.
I remember hearing all the horror stories about the Lynn Hickey dealerships.
Dang, if some of the crap you all are talking about would have happened to me, I would probably got my a$$ thrown in jail for my actions.
That is an illegal sales practice and violation of the Fair Credit Act, Truth in Lending and several other federal laws. You have an actionable tort claim against the dealership as well as a legitimate criminal complaint. I am an AFIP certified Financial Specialist and ended my 22 year career in the car business yesterday. Dealers that still do business like that need to be held to account and either do business the right way or close up shop and open a McDonalds.
