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The Range
Handgun Discussion
S&W 340PD Back to The Factory - Again!
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<blockquote data-quote="druryj" data-source="post: 3252783" data-attributes="member: 10465"><p>And I got a notice from S&W that my repaired 340PD was on its way back to me today! I called customer service about it to see what was done, and the guy told me that the notes say that they fitted a <u>new hand</u> to the <u>new cylinder</u> that they had just installed a few weeks ago. He said sometimes<u> new parts</u> don't perfectly match up with <u>old parts</u> due to "tool wear?" Who knows? I was curious why they didn't just fit a new hand in the first place and he was kinda vague but basically, it's all about money...there was a good chance it would have been fine with the old hand, so they shipped it back that way...then since it wasn't working right, they had to put a new one in. I'm pretty sure it's part of the repair protocol, and my guess it's not as much on the gunsmith as it is on the company's policy. It's probably something like: "Fix the customers gun, but do it as as inexpensively to the company as you can with the minimum repair parts and labor needed." I meant to ask if Jesus C. worked on it, but I was all excited and forgot. Anyway, it's fixed, and on its way back! You still gotta give it to S&W Customer Service, I mean, it's easy to bash on 'em , but they did fix it, at no cost to me, sand covered shipping on it both ways too. I betcha it runs like a charm now too. We'll know in a couple of days.</p></blockquote><p></p>
[QUOTE="druryj, post: 3252783, member: 10465"] And I got a notice from S&W that my repaired 340PD was on its way back to me today! I called customer service about it to see what was done, and the guy told me that the notes say that they fitted a [U]new hand[/U] to the [U]new cylinder[/U] that they had just installed a few weeks ago. He said sometimes[U] new parts[/U] don't perfectly match up with [U]old parts[/U] due to "tool wear?" Who knows? I was curious why they didn't just fit a new hand in the first place and he was kinda vague but basically, it's all about money...there was a good chance it would have been fine with the old hand, so they shipped it back that way...then since it wasn't working right, they had to put a new one in. I'm pretty sure it's part of the repair protocol, and my guess it's not as much on the gunsmith as it is on the company's policy. It's probably something like: "Fix the customers gun, but do it as as inexpensively to the company as you can with the minimum repair parts and labor needed." I meant to ask if Jesus C. worked on it, but I was all excited and forgot. Anyway, it's fixed, and on its way back! You still gotta give it to S&W Customer Service, I mean, it's easy to bash on 'em , but they did fix it, at no cost to me, sand covered shipping on it both ways too. I betcha it runs like a charm now too. We'll know in a couple of days. [/QUOTE]
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S&W 340PD Back to The Factory - Again!
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