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The Water Cooler
General Discussion
Truck Damage at Dealership (Service Department)
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<blockquote data-quote="16colt" data-source="post: 3800349" data-attributes="member: 529"><p>Just to clarify, I am not trying to get anything back from Ford. As stated in original post, I know it can’t be proven and yes, I am sure they get many bogus claims. </p><p>My OP was just basically me venting. It is very frustrating to me that this happened. This truck has power running boards and I always leave them in the “out” position when I park anywhere that there might be another car parked beside me in attempt to try and avoid getting doors hitting my truck. </p><p>I guess my main point is, Customer Service is not what it used to be or should be. I would assume this happened by one of the guys moving cars and I am sure he knew it happened. This employee should have mentioned to his manager, not simply ignored it. </p><p>There are other things with the service that has me annoyed such as me having to call them multiple times to get an update on the status of my vehicle instead of them contacting me. Not just that, but always having to leave a message and not getting any response for hours and having to call again. </p><p>-rant over.</p></blockquote><p></p>
[QUOTE="16colt, post: 3800349, member: 529"] Just to clarify, I am not trying to get anything back from Ford. As stated in original post, I know it can’t be proven and yes, I am sure they get many bogus claims. My OP was just basically me venting. It is very frustrating to me that this happened. This truck has power running boards and I always leave them in the “out” position when I park anywhere that there might be another car parked beside me in attempt to try and avoid getting doors hitting my truck. I guess my main point is, Customer Service is not what it used to be or should be. I would assume this happened by one of the guys moving cars and I am sure he knew it happened. This employee should have mentioned to his manager, not simply ignored it. There are other things with the service that has me annoyed such as me having to call them multiple times to get an update on the status of my vehicle instead of them contacting me. Not just that, but always having to leave a message and not getting any response for hours and having to call again. -rant over. [/QUOTE]
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Truck Damage at Dealership (Service Department)
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