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The Range
Gear Talk
Viridian Weapon Technologies Support Experience
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<blockquote data-quote="Rez Exelon" data-source="post: 3590263" data-attributes="member: 5800"><p>Quite literally, the most flawless customer service experience I recall having in a long long long time. Found that a battery on a XTL-CAM I have had a weird crack in the battery so I called them up. Keep in mind I have no idea where this came from, but probably it's something I did... maybe putting it in wrong or something. I don't know. After like 20 seconds and two prompts I had a US-based support rep on the phone who listened to the issue. 2 minutes later I replied to his email with pictures and then they setup a replacement for me.</p><p></p><p>Total time on the phone was less than 5 minutes. No hassles, no issues, no worries. Really really nice example of customer service, and makes me glad I have a couple of their products.</p></blockquote><p></p>
[QUOTE="Rez Exelon, post: 3590263, member: 5800"] Quite literally, the most flawless customer service experience I recall having in a long long long time. Found that a battery on a XTL-CAM I have had a weird crack in the battery so I called them up. Keep in mind I have no idea where this came from, but probably it's something I did... maybe putting it in wrong or something. I don't know. After like 20 seconds and two prompts I had a US-based support rep on the phone who listened to the issue. 2 minutes later I replied to his email with pictures and then they setup a replacement for me. Total time on the phone was less than 5 minutes. No hassles, no issues, no worries. Really really nice example of customer service, and makes me glad I have a couple of their products. [/QUOTE]
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