Forums
New posts
Search forums
What's new
New posts
New media
New media comments
Latest activity
Classifieds
Media
New media
New comments
Search media
Log in
Register
What's New?
Search
Search
Search titles only
By:
New posts
Search forums
Menu
Log in
Register
Navigation
Install the app
Install
More Options
Advertise with us
Contact Us
Close Menu
JavaScript is disabled. For a better experience, please enable JavaScript in your browser before proceeding.
You are using an out of date browser. It may not display this or other websites correctly.
You should upgrade or use an
alternative browser
.
Forums
The Water Cooler
General Discussion
What's the most fouled up business/group you deal with?
Search titles only
By:
Reply to Thread
This site may earn a commission from merchant affiliate links, including eBay, Amazon, and others.
Message
<blockquote data-quote="SoonerP226" data-source="post: 3521476" data-attributes="member: 26737"><p>I don't know if it's still this way, but back when it was still SBC, a gal who worked for me had a friend who worked in an SBC call center. She said if the reps didn't try to sell you something before you got off the phone with them, the rep would get dinged for it. </p><p></p><p>That certainly explains why the reps did it (every. damn. time.) I called them, but that is the most brain-dead, idiotic customer "service" move I've ever heard. You have someone who is calling you because they have a problem with your service, so they're likely ticked off from the get-go, and you're going to try to sell them MORE of your crappy service? In what universe does this sound like a good plan?</p></blockquote><p></p>
[QUOTE="SoonerP226, post: 3521476, member: 26737"] I don't know if it's still this way, but back when it was still SBC, a gal who worked for me had a friend who worked in an SBC call center. She said if the reps didn't try to sell you something before you got off the phone with them, the rep would get dinged for it. That certainly explains why the reps did it (every. damn. time.) I called them, but that is the most brain-dead, idiotic customer "service" move I've ever heard. You have someone who is calling you because they have a problem with your service, so they're likely ticked off from the get-go, and you're going to try to sell them MORE of your crappy service? In what universe does this sound like a good plan? [/QUOTE]
Insert Quotes…
Verification
Post Reply
Forums
The Water Cooler
General Discussion
What's the most fouled up business/group you deal with?
Search titles only
By:
Top
Bottom