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The Water Cooler
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What's the most fouled up business/group you deal with?
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<blockquote data-quote="Snattlerake" data-source="post: 3525011" data-attributes="member: 44288"><p>I'm currently dealing with a company that won't take me off the subscription list. I bought a pole saw from this company called SunJoe and SnowJoe from New Jersey. The pressed metal gears inside the case jammed and damaged a spot. I contacted the company and they said they were not repairing them and did not have the parts and did not have another one. I found a "refurbished" one the exact model on their website on which they made me a hell of a discount of 20% off the reman price.</p><p></p><p>I buy the saw and was expecting delivery before Christmas but they never shipped it. I called them in January giving them the benefit of the doubt with Covid and the holidays and the weather. They apologized and shipped the saw to me providing a tracking number. It took another three weeks for it to arrive and by that time my trees were all gone by a professional tree removal service.</p><p></p><p>I plugged in the saw straight out of the box and it didn't work. The motor ran great but the chain never once moved.</p><p></p><p>I sent an email to the company explaining the whole situation and extoling their promptness in email and phone communication and the good discount they gave on the reman product. Then I told them the saw that was shipped to me did not work and asked what they wanted me to do. </p><p>~cirickets~</p><p></p><p>I sent another email to the company asking them why no one cared if they put out a remanufactured product THAT DIDNT WORK again referencing their customer service and my first email.</p><p>~cirickets~</p><p></p><p> I finally took the saw apart and the tolerances for the gears to mesh was at least a sixteenth of an inch. I cut a shim from a plastic milk jug and shimmed the bearing and the saw now works great. I did the same to the other saw and it works but still has that worn spot and gets stuck on that spot sometimes. A quick pull on the chain gets it to a different spot and it starts working again.</p><p></p><p>They keep sending me offers on products on my email and cell phone but won't contact me on the phone or by email reference the bad products I already purchased. They don't know I fixed both of them.</p><p></p><p>I clicked on the link they sent for a snowplow and talked with a rep who said they would refer my complaint and I should get a reply Monday the 15th.</p><p>~cirickets~</p><p></p><p>I called again and asked them to unsubscribe me from any more offers.</p><p>~cirickets~ but still two offers a day for products and there is no unsubscribe button.</p><p></p><p>This is kinda fun actually. I like jerking their chain every week or so.</p></blockquote><p></p>
[QUOTE="Snattlerake, post: 3525011, member: 44288"] I'm currently dealing with a company that won't take me off the subscription list. I bought a pole saw from this company called SunJoe and SnowJoe from New Jersey. The pressed metal gears inside the case jammed and damaged a spot. I contacted the company and they said they were not repairing them and did not have the parts and did not have another one. I found a "refurbished" one the exact model on their website on which they made me a hell of a discount of 20% off the reman price. I buy the saw and was expecting delivery before Christmas but they never shipped it. I called them in January giving them the benefit of the doubt with Covid and the holidays and the weather. They apologized and shipped the saw to me providing a tracking number. It took another three weeks for it to arrive and by that time my trees were all gone by a professional tree removal service. I plugged in the saw straight out of the box and it didn't work. The motor ran great but the chain never once moved. I sent an email to the company explaining the whole situation and extoling their promptness in email and phone communication and the good discount they gave on the reman product. Then I told them the saw that was shipped to me did not work and asked what they wanted me to do. ~cirickets~ I sent another email to the company asking them why no one cared if they put out a remanufactured product THAT DIDNT WORK again referencing their customer service and my first email. ~cirickets~ I finally took the saw apart and the tolerances for the gears to mesh was at least a sixteenth of an inch. I cut a shim from a plastic milk jug and shimmed the bearing and the saw now works great. I did the same to the other saw and it works but still has that worn spot and gets stuck on that spot sometimes. A quick pull on the chain gets it to a different spot and it starts working again. They keep sending me offers on products on my email and cell phone but won't contact me on the phone or by email reference the bad products I already purchased. They don't know I fixed both of them. I clicked on the link they sent for a snowplow and talked with a rep who said they would refer my complaint and I should get a reply Monday the 15th. ~cirickets~ I called again and asked them to unsubscribe me from any more offers. ~cirickets~ but still two offers a day for products and there is no unsubscribe button. This is kinda fun actually. I like jerking their chain every week or so. [/QUOTE]
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