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The Range
Rifle & Shotgun Discussion
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<blockquote data-quote="BadWin45" data-source="post: 927218" data-attributes="member: 4609"><p>I've been talking to their head CS guy from day one. I can't say anything bad about the guy. He's always been polite and responsive. Unfortunately, the rifle still isn't "right". I called them this morning and asked to talk to someone above his head and the subordinate CS rep I spoke to would not forward my call above the head CS. Apparently, the head CS guy is the only one who can send me further up the chain. This may be SOP for them but it "smells" a bit. I sent the head CS another email and we'll see what they do from here. As always, I'll keep you posted.</p></blockquote><p></p>
[QUOTE="BadWin45, post: 927218, member: 4609"] I've been talking to their head CS guy from day one. I can't say anything bad about the guy. He's always been polite and responsive. Unfortunately, the rifle still isn't "right". I called them this morning and asked to talk to someone above his head and the subordinate CS rep I spoke to would not forward my call above the head CS. Apparently, the head CS guy is the only one who can send me further up the chain. This may be SOP for them but it "smells" a bit. I sent the head CS another email and we'll see what they do from here. As always, I'll keep you posted. [/QUOTE]
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