- Dec 14, 2010
- Reaction score
Yes I know about the "customer is always right" except when they get out of line and start screaming at our people about why they can't get their script filled or something else. Then they get "fired". Most usually come back in a few days and apologize. Had one Monday night that threw the sack at our delivery driver screaming she didn't order it. It was an antibiotic the doc had called in and said she needed asap. She called this morning and wanted to know when she could get something else and the wife told her to go somewhere else and she asked why. Wife told her her attitude was not going to be tolerated any longer( she has been like this for months)You're absolutely right, skyhawk1.
I owned a little gun shop in the mountains of Colorado for 12 years. I never really bought into the old saying, "The customer is always right." Because they're not. BUT... They're still the customer and without them you don't have a business. Not a profitable one, anyway. I went out of my way to treat customers exactly how I wanted to be treated.
I noticed something when we were in the middle of selling one house and buying another recently. If someone called requesting information required to move the process along we dropped everything to get that information. But if we contacted the realtor (for the house we were buying) we were lucky to ever hear back from him. I got pretty fed up with him and told him if he didn't start communicating with us we'd find someone who would. He seemed to get the message.