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The Water Cooler
General Discussion
When, And Why, Did Customer Service Die?
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<blockquote data-quote="TinkerTanker" data-source="post: 3797725" data-attributes="member: 50228"><p>He'll learn pretty quick (or change professions) that customers prefer to be kept up to date, even if it's bad news. "I'm so sorry Mr. Tractorman, but your new tractor didn't make it on this load from the factory. We're looking for it to be front of the line at the next truck though on Friday. As a way to apologize, we're going to fill it up with fuel for you before delivery. Thanks and have a great day!"</p><p></p><p>You keep your customers happy, they'll keep coming back and you build what's called clientele. Those repeat customers are so loyal they'll fight a grizzly over you because you treat them right. Those are what you want in sales. Not the walk-ins that couldn't give two wet farts about you. </p><p>Money isn't made on tire kickers.</p></blockquote><p></p>
[QUOTE="TinkerTanker, post: 3797725, member: 50228"] He'll learn pretty quick (or change professions) that customers prefer to be kept up to date, even if it's bad news. "I'm so sorry Mr. Tractorman, but your new tractor didn't make it on this load from the factory. We're looking for it to be front of the line at the next truck though on Friday. As a way to apologize, we're going to fill it up with fuel for you before delivery. Thanks and have a great day!" You keep your customers happy, they'll keep coming back and you build what's called clientele. Those repeat customers are so loyal they'll fight a grizzly over you because you treat them right. Those are what you want in sales. Not the walk-ins that couldn't give two wet farts about you. Money isn't made on tire kickers. [/QUOTE]
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When, And Why, Did Customer Service Die?
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