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The Water Cooler
General Discussion
Windstream...anyone have any experience with them??
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<blockquote data-quote="Perplexed" data-source="post: 1726004" data-attributes="member: 7157"><p>I have Windstream at my house with a land line, but just for Internet access - no TV or other packages. I have the basic 3MB deal and am contemplating an upgrade to the 6MB service which is available at my location. However! I've had a really poor connection these past few weeks - the connection would hum along, then suddenly bog down and eventually go away altogether. After 30 or 40 seconds, it would come back, only to crap out again a couple minutes later. It was an intermittent incident, but frequent enough that I got a service tech out to my place. He replaced the modem, tested it, pronounced it good, and left. That evening, the problem returned, so they sent another tech the next business day. This guy assessed the problem, then said - you need a new modem. When I informed him the modem was just a few days old, he fiddled around some more, shrugged his shoulders, and elevated the ticket, then left. Another tech came by a few days later, informing me the problem was in their hub a half mile away, and they were working on it.</p><p></p><p>That was a week ago. I'm still having issues, so I'm holding off on an upgrade until they get their act together.</p></blockquote><p></p>
[QUOTE="Perplexed, post: 1726004, member: 7157"] I have Windstream at my house with a land line, but just for Internet access - no TV or other packages. I have the basic 3MB deal and am contemplating an upgrade to the 6MB service which is available at my location. However! I've had a really poor connection these past few weeks - the connection would hum along, then suddenly bog down and eventually go away altogether. After 30 or 40 seconds, it would come back, only to crap out again a couple minutes later. It was an intermittent incident, but frequent enough that I got a service tech out to my place. He replaced the modem, tested it, pronounced it good, and left. That evening, the problem returned, so they sent another tech the next business day. This guy assessed the problem, then said - you need a new modem. When I informed him the modem was just a few days old, he fiddled around some more, shrugged his shoulders, and elevated the ticket, then left. Another tech came by a few days later, informing me the problem was in their hub a half mile away, and they were working on it. That was a week ago. I'm still having issues, so I'm holding off on an upgrade until they get their act together. [/QUOTE]
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