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<blockquote data-quote="Lurker66" data-source="post: 2650782" data-attributes="member: 24459">It&#039;s almost as epic as my Walmart War.Kids (girls) were pretty young, wife took them to mall and had some pictures taken.&nbsp; Was supposed to get a package for $49.99 each, total of 3 pictures, each. A big one and 2 5x7s.&nbsp; Wife used credit card.&nbsp;&nbsp; Went and picked up pictures and was charged 49.99 for large picture only and like 29.99 for each 5x7.&nbsp;&nbsp; I fussed n raised he&#039;ll but to no avail. The lady took our pictures and sent them with my written complain&#039;t to Corporate.&nbsp; Said it was out of her hands and now corporates problem.&nbsp;&nbsp; They would be in touch.&nbsp; 2 weeks go by, nothing.&nbsp; Went back to store, raised some hell.&nbsp; Told em to give my pictures or return my money.&nbsp; Nope....she told me to call Corporate. So i called Corporate and the runaround started.&nbsp; Eventually They said they didn&#039;t have a money back policy and had already charged my card.&nbsp; Told me to dispute it with Mastercard.&nbsp; Called and spoke to several customer service ppl and they informed me of a no money back policy and the charges stand.&nbsp; But they did say the have a satisfaction guarantee. .....if you dont like a picture for any reason it will be retaken.5 makeup and picture sessions later with each daughter, 10 total, and raising hell each time in front of other customers, they credited my credit card and asked me not to return.</blockquote>

[QUOTE="Lurker66, post: 2650782, member: 24459"] It's almost as epic as my Walmart War. Kids (girls) were pretty young, wife took them to mall and had some pictures taken. Was supposed to get a package for $49.99 each, total of 3 pictures, each. A big one and 2 5x7s. Wife used credit card. Went and picked up pictures and was charged 49.99 for large picture only and like 29.99 for each 5x7. I fussed n raised he'll but to no avail. The lady took our pictures and sent them with my written complain't to Corporate. Said it was out of her hands and now corporates problem. They would be in touch. 2 weeks go by, nothing. Went back to store, raised some hell. Told em to give my pictures or return my money. Nope....she told me to call Corporate. So i called Corporate and the runaround started. Eventually They said they didn't have a money back policy and had already charged my card. Told me to dispute it with Mastercard. Called and spoke to several customer service ppl and they informed me of a no money back policy and the charges stand. But they did say the have a satisfaction guarantee. .....if you dont like a picture for any reason it will be retaken. 5 makeup and picture sessions later with each daughter, 10 total, and raising hell each time in front of other customers, they credited my credit card and asked me not to return. [/QUOTE]

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