There are some places that can do all three. It becomes increasingly difficult as the company grows and volume increases, but it's not impossible.
Or perhaps they are just building a customer base with an eye towards becoming profitable after the promotional phase. (Splitting hairs here probably)
I would say FBT manages in general to maintain all 3, and I think they're probably fairly profitable. Everyone has a few dropped balls here and there, but some work hard at maintaining.
I saw somewhere - I don't recalL exactly where - how not answering the phone helps the profit margin?
I ordered a fully assembled lower about 10 days ago and just received it. It was listed as a "blem" for $129 shipped and it looks perfect so I wouldn't have minded waiting even a little longer to get that good of a deal.
I don't know why, but PSA's shipping/inventory (in-stock or not) has always been slow. But they're cheap. If you need something right now, don't order from them.
Thats probably true. Regardless of the industry, a decent CSR will demand $15/hr that's $25-$30/hr to the employer. To break even, that employee will need to generate $400,000-$500,000 in sales.
Which is why it makes sense to me that someone in the store will get preference over a ringing phone. I don't think I've ever been in FBT and not bought something. However I've called lots of places and not purchased anything.
Being a business owner, what percentage of phone calls result in purchases, roughly?
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