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The Water Cooler
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Amazon vs Local Retailer
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<blockquote data-quote="OK Corgi Rancher" data-source="post: 4185059" data-attributes="member: 45773"><p>That's not been my experience. As a matter of fact I just went thru the return process for an item (not really going to return it) and listed the reason as broken/defective.</p><p></p><p>It gave me two options for a free return...drop it off or picked up by UPS. I can drop things off at Staples in Ada. One of us drives by there at least a couple of times per week so it's no big deal to drop it off. I usually don't even need to print a label. Just bring it in with the QR code from the return email and they tag it and bag it and ship it back with other returned items.</p><p></p><p>I still sometimes get the option of keeping a defective item...not always. Then again, it was never "always" an option to keep something that was defective. I think that's up to the seller. Sometimes it isn't worth the cost of shipping to return something. Just a week or so ago I got an email that Amazon was still waiting for an item I'd already returned. If they didn't get it by a certain date they were going to reinstate the charge for the item they'd already refunded. I had the tracking from the return label they sent me that proved they'd received it and the issue was resolved with a 5 minute phone call. And, they'd refunded me the price for an item I didn't return as well. I mentioned that and was told it was no problem...keep the refund and do what I wanted with the item (about a $10 item).</p><p></p><p>Yes, Prime membership costs have increased. But so has everything else. I get a pretty decent discount that's kept my Prime cost at $79 for about the past 2 years. It's worth it to me.</p><p></p><p>[ATTACH=full]438943[/ATTACH]</p></blockquote><p></p>
[QUOTE="OK Corgi Rancher, post: 4185059, member: 45773"] That's not been my experience. As a matter of fact I just went thru the return process for an item (not really going to return it) and listed the reason as broken/defective. It gave me two options for a free return...drop it off or picked up by UPS. I can drop things off at Staples in Ada. One of us drives by there at least a couple of times per week so it's no big deal to drop it off. I usually don't even need to print a label. Just bring it in with the QR code from the return email and they tag it and bag it and ship it back with other returned items. I still sometimes get the option of keeping a defective item...not always. Then again, it was never "always" an option to keep something that was defective. I think that's up to the seller. Sometimes it isn't worth the cost of shipping to return something. Just a week or so ago I got an email that Amazon was still waiting for an item I'd already returned. If they didn't get it by a certain date they were going to reinstate the charge for the item they'd already refunded. I had the tracking from the return label they sent me that proved they'd received it and the issue was resolved with a 5 minute phone call. And, they'd refunded me the price for an item I didn't return as well. I mentioned that and was told it was no problem...keep the refund and do what I wanted with the item (about a $10 item). Yes, Prime membership costs have increased. But so has everything else. I get a pretty decent discount that's kept my Prime cost at $79 for about the past 2 years. It's worth it to me. [ATTACH type="full"]438943[/ATTACH] [/QUOTE]
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