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The Water Cooler
General Discussion
Bad Luck when ordering Firearms Related Merchandise.
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<blockquote data-quote="HMFIC" data-source="post: 1583693" data-attributes="member: 7539"><p>Let's hope so. I have a featured seller account for a side business that I started for the wife and whenever we have an issue like that, we refund the same day the item is received back. In some cases where the item is $10 or less, we just tell them to keep the item as well. We also end up accepting returns past normal timeframes and even refunding shipping in some cases. Sure we have written policies about restocking fees, etc... but we value providing good customer service more than money ESPECIALLY when it's our fault. In fact, I cannot for the life of me understand how your seller can even mention additional shipping charges and restocking when they are the ones completely at fault.</p><p></p><p>Something you should know also is that Amazon just recently this month made a change requiring all sellers to have AT LEAST as favorable of a return policy as direct from Amazon. The A-Z claim will protect you no matter what though and Amazon will mediate it if necessary and in most cases they will just refund your money right away and then determine if the seller was at fault. I'd file the claim at this point and just let Amazon handle it. They are very good about taking care of the customers.</p><p></p><p>Be careful about booksellers too... always look at their feedback and determine if they are a "drop shipper". You'll see it in their feedback because people will be complaining about getting the wrong item or paying more than the invoice states, etc... I had an experience where one drop shipper actually used my other normal Amazon marketplace account to fullfill an order and then they tried to get a refund stating the book wasn't brand new as described. Well, I contacted the person it was shipped to (the real buyer) and turns out that the drop shipper had sent them one book already but it hadn't arrived so they used me to send another one and when the buyer ended up with both of them, they returned one. The drop shipper then just picked one of us two to try and run a scam on but luckily I had the delivery confirmation details and the email from the actual buyer stating what happened. Ps. She had paid this drop shipper almost double what I charged for the book too so she wasn't happy with them anyway. Oh... and this also happens with booksellers on Barnes and Noble .com too.</p></blockquote><p></p>
[QUOTE="HMFIC, post: 1583693, member: 7539"] Let's hope so. I have a featured seller account for a side business that I started for the wife and whenever we have an issue like that, we refund the same day the item is received back. In some cases where the item is $10 or less, we just tell them to keep the item as well. We also end up accepting returns past normal timeframes and even refunding shipping in some cases. Sure we have written policies about restocking fees, etc... but we value providing good customer service more than money ESPECIALLY when it's our fault. In fact, I cannot for the life of me understand how your seller can even mention additional shipping charges and restocking when they are the ones completely at fault. Something you should know also is that Amazon just recently this month made a change requiring all sellers to have AT LEAST as favorable of a return policy as direct from Amazon. The A-Z claim will protect you no matter what though and Amazon will mediate it if necessary and in most cases they will just refund your money right away and then determine if the seller was at fault. I'd file the claim at this point and just let Amazon handle it. They are very good about taking care of the customers. Be careful about booksellers too... always look at their feedback and determine if they are a "drop shipper". You'll see it in their feedback because people will be complaining about getting the wrong item or paying more than the invoice states, etc... I had an experience where one drop shipper actually used my other normal Amazon marketplace account to fullfill an order and then they tried to get a refund stating the book wasn't brand new as described. Well, I contacted the person it was shipped to (the real buyer) and turns out that the drop shipper had sent them one book already but it hadn't arrived so they used me to send another one and when the buyer ended up with both of them, they returned one. The drop shipper then just picked one of us two to try and run a scam on but luckily I had the delivery confirmation details and the email from the actual buyer stating what happened. Ps. She had paid this drop shipper almost double what I charged for the book too so she wasn't happy with them anyway. Oh... and this also happens with booksellers on Barnes and Noble .com too. [/QUOTE]
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Bad Luck when ordering Firearms Related Merchandise.
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