Get ready to deal with the same **** with ZT. I had an issue with a Kershaw auto knife (owned by same parent co.) and the lock failed immediately. I sent it in and they told me it had been discontinued so they could not repair it and it was against policy to send it back to me.
So I ask for a replacement auto knife to which they stated, the other auto knives they offer have a higher MSRP so I'd have to pay the difference or select a non-auto knife of equal or lesser value. Went round and round and up the ladder for over a month but no give. So basically in order to get an item back similar to what i sent in; I had to pay $30 for the new knife. Pisses me off to this day.
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So you bought a Kershaw new and it failed immediately and it was discontinued immediately?
From what I understand ZT has a great reputation in CS but I've never had to use it, can't speak for Kershaw though.